# IT Support Engineer (2nd Line)

**Company:** [Zaizi](null/companies/vjo2y9WnsNSe8pxzwzHf1C.md)
**Location:** London, United Kingdom
**Workplace:** on site
**Department:** Administration

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## Description

Role Overview  

We are seeking a security-minded IT Support Engineer to manage our day-to-day service desk operations and support our cloud infrastructure. Reporting directly to the IT & InfoSec Manager and working alongside a Senior Engineer, you will manage 1st, 2nd and some 3rd line support issues, deliver end-user software training, work within larger projects and enforce robust security controls across our Microsoft 365 and Azure environments.

## Requirements

Key Responsibilities

-   Helpdesk Operations: Triage, manage, and resolve daily 1st  2nd and some 3rd line support tickets, escalating high-level infrastructure or complex security incidents to senior staff.
-   M365 & Azure Security Administration: Manage user lifecycles, Conditional Access policies, role-based access controls (RBAC), and group management across Microsoft 365 and Entra ID (Azure AD).
-   InfoSec & Compliance Support: Assist the IT & InfoSec Manager with security posture management—monitoring security alerts (Microsoft Defender), enforcing Intune endpoint compliance, overseeing patch management, and supporting audit readiness.
-   User Training & Security Awareness: Onboard new starters and deliver ad-hoc user training on cyber hygiene, security best practices, and daily software tool usage.
-   On-Site Technical Support: Provide hands-on hardware setups, local network troubleshooting, and physical workspace support at our Hammersmith office location.

Qualifications & Experience

**Security Clearance - Must hold or be eligible to obtain UK Security Check (SC) clearance (requires minimum 5 years continuous UK residency).  
  
Technical Experience - 2nd-line administration of Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, Defender, Azure services. Google Workspace desirable  
  
Work Environment - Proven track record working in high-security, defense, or heavily regulated environments with strict governance standards.  
  
This position will be onsite Mon-Thu with Fridays remote.**

## Benefits

Benefits

**Compensation**

-   **Competitive Pay:** Salaries reviewed annually to ensure they reflect your performance and market value.
-   **Loyalty Pension:** We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a **maximum of 8%**.
-   **Protection:** Comprehensive Group Life Assurance for peace of mind.

**Purpose & Culture**

-   **Real Impact:** Work on mission-critical projects that secure and improve the UK's digital infrastructure.
-   **Autonomy:** A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.
-   **Service & Community:** We support those who serve. **10 paid days** for Reservist Military Service.

**Work / Life Balance**

-   **Time Off:** **25 days annual leave** + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.
-   **Giving back:** 2 paid volunteering days per year.

**Development & Growth**

-   **Master Your Craft:** Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by **5 days paid study leave**.
-   **Expand Your Horizons:** An additional £500 annual "Personal Choice" fund to learn whatever inspires you—work-related or not.
-   **Support:** Access to 1-2-1 professional coaching and team training to accelerate your career.

**Health & Balance**

-   **Premium Health:** Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).
-   **Flexibility:** Genuine hybrid working with a WFH equipment allowance to perfect your home setup.

-   **Wellbeing:** Cycle to Work scheme and a commitment to sustainable, healthy working practices.