# PT Telephone Interviewer

**Company:** [Advanced Behavioral Health, Inc](http://jobs.workable.com/companies/jitBfXLATwXA5ahRxRejVe.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Part-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/0ee912d2-31e2-433e-a322-466e5224b04f)

## Description

**POSITION SUMMARY:**

The telephone interviewer conducts activities associated with the collection of data from caregivers

receiving various services, such as MST. This position will represent ABH® and its services in a

positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.  Bilingual skills (Spanish/English) required;

**DUTIES AND RESPONSIBILITIES:**

-   Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call;
-   Conduct surveys in accordance with preferred interviewing practices;
-   Completion of surveys on-line or manual entry of data after the measure is administered;
-   Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys;
-   Generate reports as required;
-   Staff the toll-free TAM dedicated phone line;
-   Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
-   Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
-   Performs other tasks/responsibilities as required to support the business operations.

## Requirements

**EDUCATION AND EXPERIENCE REQUIREMENTS:  
**

-   Associate’s Degree required;
-   1 year customer service/administrative work experience required;
-   Attends annual Conflict of Interest training.

**KNOWLEDGE/SKILLS/ABILITIES:**

-   Excellent organizational skills;
-   Bilingual skills (Spanish/English) required;
-   Strong attention to detail; ability to work on multiple tasks and meet deadlines;
-   Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;
-   Strong written and verbal communication skills required.