# Customer Service for Italian-speaking IT Support - Athens, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/0f04fe38-dfe0-4f7b-90cc-8010adb1ff64)

## Description

Mercier Consultancy is pleased to offer an exciting opportunity for a Customer Service Representative specialized in IT Support for our Italian-speaking clients, based in Athens. This role includes a fully paid relocation package to help you smoothly transition to your new home in Greece.

In this role, you will provide professional IT support and outstanding customer service to Italian-speaking customers, assisting them with technical issues and guiding them through troubleshooting processes. Your expertise will help ensure a seamless and positive experience for users of various products and services.

### Responsibilities

-   Deliver expert IT support and customer service in Italian through multiple channels
-   Assist customers with technical issues, troubleshooting, and problem resolution
-   Accurately document customer interactions and technical solutions in the CRM system
-   Collaborate with technical teams to escalate and resolve complex issues
-   Provide clear and patient guidance to customers of varying IT proficiency levels

## Requirements

-   Fluency in Italian and English with excellent verbal and written communication skills
-   Strong technical knowledge and experience in IT support or related fields
-   Proven customer service skills with patience and problem-solving abilities
-   Willingness to relocate to Athens, Greece (relocation fully paid)
-   Ability to manage multiple technical inquiries efficiently
-   Detail-oriented with good organizational skills
-   Prior experience with CRM software and support tools is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More!