# Patient Counsellor/ CRM for Skin clinic

**Company:** [Weekday AI](http://jobs.workable.com/companies/pxG9rDgnvZm2c86JUchT1j.md)
**Location:** Gurugram, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Weekday's Client via platform

[Apply for this job](http://jobs.workable.com/view/0f33cac1-5c07-4a29-af53-4315c250fab3)

## Description

**This role is for one of Weekday’s clients  
Salary range: Rs 250000 - Rs 450000 (ie INR 2.5 - 4.5 LPA)**

  
Min Experience: 1+ years  
Location: Noida , Delhi , India  
JobType: full-time

We are looking for a compassionate, customer-focused, and result-oriented **Patient Counsellor / CRM** to join our skin and aesthetic clinic. The ideal candidate should have prior experience working in a skin, dermatology, or aesthetic clinic and possess excellent patient counselling skills. In this role, you will guide patients through various skin, hair, and laser treatment options, address their concerns, and ensure they have a smooth and satisfying treatment journey.

As the primary point of contact for patients, you will build trust, provide accurate information about treatment procedures, coordinate appointments, and maintain long-term relationships through effective customer relationship management. Strong communication skills, empathy, and the ability to understand patient needs are essential for success in this role.

## Requirements

### Key Responsibilities

-   Counsel patients regarding skin, hair, and laser treatments by understanding their concerns and recommending suitable treatment plans as advised by the doctors.
-   Explain treatment procedures, expected outcomes, benefits, timelines, pricing, and post-treatment care in a clear and professional manner.
-   Build strong relationships with patients to enhance their overall clinic experience and improve patient satisfaction.
-   Handle patient queries, concerns, and objections with empathy and confidence while maintaining a high standard of customer service.
-   Coordinate with dermatologists, therapists, and clinic staff to ensure seamless patient consultation and treatment scheduling.
-   Manage patient appointments, follow-ups, reminders, and treatment progress through the CRM system.
-   Maintain accurate patient records, consultation details, treatment history, and follow-up notes.
-   Encourage treatment conversions by helping patients understand the value and benefits of recommended procedures.
-   Follow up with prospective and existing patients regarding consultations, ongoing treatments, and repeat visits.
-   Ensure timely resolution of patient complaints while maintaining professionalism and confidentiality.
-   Prepare daily reports, maintain documentation, and update patient information using MS Office applications.
-   Support front office and clinic operations whenever required to ensure efficient patient flow.

### Required Skills

### Must-Have Skills

-   Patient Counselling
-   Customer Relationship Management (CRM)
-   MS Office (Word, Excel, Outlook, PowerPoint)

### Good-to-Have Skills

-   Excellent English communication skills (spoken and written)
-   Strong interpersonal and relationship-building abilities
-   Empathetic approach with a patient-first mindset
-   Good presentation and convincing skills
-   Ability to multitask and manage multiple patient interactions efficiently
-   Strong organizational and time management skills

### Preferred Qualifications

-   Bachelor's degree in any discipline.
-   1–4 years of experience as a Patient Counsellor, CRM Executive, or Clinic Coordinator in a skin, dermatology, cosmetic, or aesthetic clinic.
-   Familiarity with skin, hair, laser, and aesthetic treatments will be preferred.
-   Experience using CRM software and maintaining patient databases is an added advantage.