# InsideSales and Customer Service Executive

**Company:** [Apna](http://jobs.workable.com/companies/oGcPwdAqKGbezdH7GyyVKX.md)
**Location:** Bengaluru, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Sales & Account Management

[Apply for this job](http://jobs.workable.com/view/0f341696-02f2-436d-b4cd-a871c02ea075)

## Description

### Key Responsibilities

-   Conduct proactive calls to recruiters to drive platform usage and engagement
-   Handle operational tickets raised by internal teams / clients.
-   Create and share basic reports (usage, insights) using Excel
-   Conduct quick support calls / Google Meet sessions when required for issue resolving.
-   Document outcomes and maintain data hygiene in systems

### Key Requirements

-   5 Days Work from Office (Monday - Friday), 1 Day WFH - Saturday.
-   Working hours - (9:30 am to 6:30pm).
-   Strong communication skills (Hindi + English preferred).
-   Prior experience in telecalling / customer support / operations roles
-   Comfortable with high-volume calling and target-based work
-   Basic to intermediate Excel skills (pivot tables, data filtering, basic analysis)
-   Ability to multitask between calling and operational work
-   Problem-solving mindset and willingness to learn

### Good to Have

-   Experience in SaaS / hiring / recruitment platforms
-   Exposure to CRM tools (Freshworks, etc.)

### KPIs / Success Metrics

-   Call attempts & connection rate
-   Average talk time (~2 hrs/day on calling days)
-   Ticket resolution within SLA
-   Quality of recruiter interaction & issue resolution