# Delivery Manager

**Company:** [DotCollective](http://jobs.workable.com/companies/xnpQDiGcHCZ8QU3p5rTWTL.md)
**Location:** Fitzroy, Australia
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Websites & Campaigns

[Apply for this job](http://jobs.workable.com/view/0f3bc9e1-9dc0-48d8-ac12-320589426474)

## Description

At DotCollective, our Delivery Managers are the heartbeat of execution, the bridge between our merchants’ ambitions and our squads’ ability to make them real.

You’ll lead your **squad** operating as both their strategic delivery partner and internal squad leader. You’ll work across projects and ongoing support for merchants, ensuring their goals are achieved.

You’ll be the **face of delivery** for these merchants, building trust, driving results, and executing both the roadmap and the squad to deliver sustained impact.

Supported by a Delivery Lead, you’ll balance **big-picture outcomes** with **hands-on squad management**, ensuring every initiative runs efficiently, profitably, and with precision.

This role is designed for scale, focus, and deeper merchant partnerships.

## Requirements

### **Core Responsibilities**

**Client & Relationship Management**

-   Act as the **primary delivery contact** for several key merchants.
-   Build long-term, trusted relationships, being embedded in the merchant’s day-to-day and quarterly planning.
-   Partner with client stakeholders (eCommerce, Marketing, Retail, and Tech) to align goals, priorities, and budgets.
-   Anticipate needs before they arise, identifying risks, opportunities, and moments to add value.

**Squad Leadership & Operations**

-   Lead your **delivery squad** of developers, technical leads, and a delivery lead.
-   Oversee squad performance, scheduling, capacity, and profitability.
-   Ensure clarity across sprint planning, QA, releases, and client communication.
-   Maintain high delivery confidence, balancing timelines, scope, and quality.
-   Review budgets weekly and ensure billable targets are met across the team.

**Strategic & Commercial Growth**

-   Own the rollout of the merchant’s **annual roadmap and quarterly plans**.
-   Report on performance, trading metrics, and delivery outcomes.
-   Provide ecommerce performance consulting to merchants to augment there own teams.
-   Identify opportunities to grow accounts through new initiatives, strategy sessions, and proactive recommendations.
-   Collaborate with the Strategy and Design teams to introduce service expansions.
-   Drive commercial growth through increased resource utilisation and expanded services.

**Delivery Governance & Quality**

-   Manage projects for merchants from discovery to launch.
-   Partner with your Delivery Lead to ensure:

-   Tasks are organised, estimated, and prioritised correctly.
-   QA and deployment processes follow DotCollective’s delivery standards.
-   Documentation, project reports, and roadmaps are maintained.

-   Maintain alignment with internal processes outlined in the Delivery Handbook, ensuring every project, support pack, and sprint meets our delivery benchmarks.

**Team Coaching & Culture**

-   Mentor and support your Delivery Lead and squad members, promoting proactive communication and accountability.
-   Uphold DotCollective’s culture of **relationships, reliability, results and excellence**.
-   Drive engagement through retros, quarterly reviews, and team days.

### **What You’ll Bring**

-   Experience in enterprise project management & account management within an agency environment.
-   Deep understanding of Shopify and eCommerce delivery.
-   Strong commercial and operational awareness, managing time, budget, and margin levers with confidence.
-   Excellent communication and relationship-building skills across technical and non-technical teams.
-   Experience leading cross-functional squads or client portfolios.
-   A balance of empathy and assertiveness, able to coach teams and guide clients toward the right outcomes.

## Benefits

**Working Model**

-   Full-time, permanent role within a dedicated squad
-   Hybrid / remote-first with in-person collaboration as required

**Why work with us?**

-   **Flexibility & Autonomy**: We trust our team to work in ways that suit them best - outcomes matter most.
-   **Career Growth**: Shape the future of eCommerce and grow your expertise within a forward-thinking team.
-   **Engaging Work**: Work on exciting projects for some of the biggest names in retail, solving real-world challenges.