# Data Centre Support Engineer **Company:** [The Missing Link](null/companies/cdfCgj1YCpmcqRDc37W2Pe.md) **Location:** Saint Peters, Australia **Workplace:** on site **Employment type:** Full-time [Apply for this job](null/view/0f4cd838-774c-4cf1-8c27-59df60497fe9) ## Description Are you an experienced Service Desk Engineer or Systems Administrator looking to take the next step into infrastructure and data centre operations? Do you enjoy hands-on technical work, solving problems onsite, and keeping critical environments running smoothly? We are looking for a Data Centre Support Engineer to support the day-to-day operation of our data centre environments. This is a great opportunity for someone who wants to move beyond desk-based support and gain exposure to enterprise infrastructure, data centre operations, and critical technology environments. This role is based across our **Castle Hill and St Peters data centre locations**, with regular travel required between sites. A **current driver's licence and reliable transport are essential**. This team provides service coverage between 7:00am and 7:00pm, Monday to Friday. From time to time, you will be required to participate in an on-call roster outside of standard service hours to support business and client requirements. ### About Us At The Missing Link, we don’t just keep up with the pace of technology - we set it. With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we have become one of Australia’s most awarded IT providers. We help businesses move faster with cutting-edge Cyber Security, IT & Cloud, and AI & Automation solutions. And we are growing - fast. If you want to work where ambition meets opportunity, you have found your place. ### What you'll be doing - Complete regular site inspections and health checks across operational technology and infrastructure - Support hardware installations, rack and stack activities, equipment moves and cabling tasks - Provide hands-on smart hands support for servers, storage, networking and data centre equipment - Respond to incidents, service requests and approved changes while maintaining clear ticket updates - Escort vendors and support maintenance, repair and installation activities - Maintain accurate asset records, rack layouts, inventory information and site documentation - Identify risks, escalate issues promptly and support safe, compliant data centre operations - Support stock management, equipment deliveries and capacity planning activities - Work closely with clients, vendors and internal technical teams to ensure service delivery standards are met ## Requirements - 5+ years' experience in IT support, infrastructure support or systems administration - Hands-on experience supporting servers, storage, networking, cabling or physical IT infrastructure - Experience with hardware installation, troubleshooting and equipment relocation activities - Strong understanding of incident, request and change management processes - Ability to maintain accurate documentation, ticket updates and asset records - Strong attention to detail and a structured approach to following operational procedures Highly desirable: - Previous experience working in a data centre, communications room or critical infrastructure environment - Experience with ticketing, asset management, monitoring or documentation platforms - ITIL knowledge or certification - Experience working with telecommunications providers, facilities teams or hardware vendors - Exposure to enterprise infrastructure and managed services environments ### What's in it for you - Opportunity to gain hands-on experience supporting enterprise-grade infrastructure - Exposure to data centre operations, physical networking and critical technology environments - Work with experienced technical specialists across a broad range of technologies - Varied and practical work that combines operational support with technical problem solving - Exposure to multiple data centre environments across Castle Hill and St Peters - Join a growing technology business supporting enterprise clients across Australia If you're looking for a role where you can build your infrastructure experience, work with cutting-edge technologies and make a real operational impact, we'd love to hear from you. ## Benefits We are serious about culture - and it’s not just lip service. Here’s what you can expect: - A culture that values learning, development and career progression - A respected name backed by a strong track record of success, recognised industry awards, and the global strength of Infosys - Variety in your day, working directly with clients, vendors and technical teams while supporting critical infrastructure and business-critical services - Build valuable experience within enterprise client environments that can accelerate your career in infrastructure, systems administration, data centre operations and IT support ### Ready to Make Your Mark? If you are ready to build your infrastructure career and help support critical technology environments that businesses depend on every day - apply now. We are THE MISSING LINK between where you are and where you want to be.