# Enterprise Service Management Consultant

**Company:** [Performance Technologies](http://jobs.workable.com/companies/ooW719XJ7KBz49Jk7UaiPK.md)
**Location:** Athens, Greece
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Professional Services

[Apply for this job](http://jobs.workable.com/view/0f5b9f52-c852-4e85-8272-6fa59f0758c0)

## Description

**Join Our Team as an Enterprise Service Management Consultant**

Are you driven by the opportunity to optimize business workflows, solve complex challenges, and lead transformative changes across organizations? Do you have a passion for streamlining processes, enhancing operational efficiency, and delivering tangible business value through **ITSM and ESM solutions**?

We’re expanding our team and seeking an experienced **Enterprise Service Management (ESM) Consultant** with a strong background in ITSM/ESM and a drive for creating scalable, impactful solutions.

If it sounds like you, and you're looking to develop your skills within a dynamic team, we’d love to hear from you!

**What You’ll Do**

-   Design, implement, and continuously improve Enterprise Service Management (ESM) solutions tailored to the needs of large-scale organizations.
-   Collaborate closely with clients and cross-functional teams to gather requirements, analyze challenges, and define strategic, value-driven solutions.
-   Deliver, configure, and customize robust service management solutions using OpenText SMAX, ensuring scalability and performance.
-   Contribute to the development, enhancement, and alignment of ITSM/ITIL processes with industry best practices and organizational goals.

## Requirements

-   Bachelor’s degree in Computer Science, Information Technology, or a related field.

-   2–3 years of hands-on experience in ITSM/ESM projects.
-   Practical knowledge of **OpenText SMAX** or similar platforms (e.g., ServiceNow, Jira, Remedy, Freshdesk).
-   Valid **ITIL certification** (v3 or 4).
-   Familiarity with scripting and web services (REST/SOAP).
-   Experience in IT process consulting or optimization is a plus
-   Involvement in digital transformation or workflow automation initiatives is a strong asset
-   Proficiency in English (written and spoken).
-   Strong communication, presentation, and stakeholder engagement abilities.

We will offer you a friendly and dynamic working environment, in which you can develop your skills and competencies and a workplace with a strong focus on values and work-life balance.