# Experience Design Team Leader - 3 Months - Remote - Octopus by RTG

**Company:** [robusta](https://jobs.workable.com/companies/uGNRDE2QgsGUtGKrRkBhB5.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](https://jobs.workable.com/view/0fa2edf2-e0c0-4883-90c8-c35011019623)

## Description

**About the Role**

We are looking for an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company's service ecosystem, shaping the future-state ecosystem experience architecture and blueprint.

**Roles and Responsibilities**

-   Define the future-state ecosystem experience architecture and blueprint.
-   Define and own the end-to-end customer experience architecture across the company's service ecosystem.
-   Design connected service ecosystems rather than standalone touchpoints.
-   Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
-   Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.

## Requirements

-   8–12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments.
-   Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
-   Exceptional facilitation skills, with the ability to lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.
-   Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead roles within large consumer-facing organizations.