# Assistant Manager (Dunkin / Jimmy John's)

**Company:** [LV Petroleum](http://jobs.workable.com/companies/3iFB2d54yEBRj45hax2Voz.md)
**Location:** Savanna, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** QSR

[Apply for this job](http://jobs.workable.com/view/104790ac-6b6a-41a3-92b3-826864e003d1)

## Description

At LV Petroleum, a fast-growing travel center, we have a great leadership opportunity with BOTH Dunkin' Donuts and Jimmy John's, two iconic brands. With a focus on quality and customer satisfaction, we pride ourselves on creating an enjoyable experience for every guest. As an **Assistant General Manager**, you will play a key role in leading the team, overseeing daily operations, and ensuring the store runs smoothly while maintaining high standards of service and product quality.

**Key Responsibilities:**

-   **Store Operations Management:** Assist the General Manager in overseeing daily store operations, ensuring smooth service, high-quality food and beverages, and excellent customer service.
-   **Team Leadership:** Lead by example, training, coaching, and motivating the team to ensure all staff members meet performance expectations. Assist with recruitment, training, and development of new team members.
-   **Customer Service Excellence:** Ensure that every customer has a positive and memorable experience by delivering friendly, efficient, and attentive service. Address any customer concerns or complaints quickly and professionally.
-   **Financial Performance:** Assist in managing store financials, including controlling labor costs, food costs, and inventory. Help ensure that the store meets or exceeds sales and profit targets.
-   **Inventory & Stock Control:** Help manage inventory, monitor stock levels, place orders, and ensure products are stored properly. Ensure proper stock rotation and minimize waste.
-   **Health & Safety Compliance:** Ensure the store complies with all health, safety, and sanitation regulations. Monitor cleanliness in the kitchen, dining area, and restrooms. Maintain food safety standards and cleanliness procedures.
-   **Employee Development:** Support the ongoing development of the team by providing regular feedback, conducting performance reviews, and offering coaching to improve performance and customer service.
-   **Marketing & Promotions:** Assist in executing local marketing initiatives, promotions, and in-store events to drive sales and engage the community.
-   **Scheduling & Labor Management:** Assist with scheduling to ensure appropriate staffing levels during peak hours while controlling labor costs.
-   **Problem Solving:** Handle operational challenges, customer concerns, and employee issues as they arise, helping to resolve them efficiently and effectively.

**Requirements:**

-   Previous experience in a leadership or management role, preferably in a fast-paced retail or food service environment.
-   Strong leadership, communication, and interpersonal skills with the ability to motivate and develop a team.
-   Excellent customer service skills, with the ability to manage customer complaints and concerns professionally.
-   Strong organizational and time-management skills, with the ability to multitask and manage various responsibilities.
-   Experience in managing financials, including budgeting, cost control, and inventory management.
-   Knowledge of health and safety regulations, as well as food safety standards.
-   Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
-   Passion for delivering quality products and exceptional service.

-   High school diploma or equivalent.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Growth Opportunities
-   Weekly Pay