# Technical Support Representative

**Company:** [Treantly](http://jobs.workable.com/companies/wFc87dH6um33yADnhxDXvR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Treantly VA

[Apply for this job](http://jobs.workable.com/view/1066d104-f8f6-4b7c-9fcf-f68204b45bcf)

## Description

### Company Overview

We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.

### Key Responsibilities

-   Respond to customer inquiries via phone, chat, and email in a timely and professional manner
-   Provide basic technical support for software, user access, and general system navigation
-   Create, update, and resolve support tickets using our ticketing system
-   Escalate complex issues to appropriate internal teams when necessary
-   Document all customer interactions and troubleshooting steps accurately
-   Follow standard operating procedures and contribute to knowledge base updates

## Requirements

### Qualifications

-   General knowledge of PCs and software applications (Excel, Java, HTML knowledge is a plus)
-   Prior experience in a technical support or customer service role preferred
-   Familiarity with ticketing systems and tools (e.g., Zendesk, Freshdesk) is an asset
-   Knowledge of FileZilla and FTP clients is a plus
-   Strong written and verbal communication skills

Automotive background is an asset but not required  
Ability to work independently and troubleshoot effectively

## Benefits

What we offer:

-   Opportunities for growth and advancement
-   Competitive compensation package, including Maxicare HMO
-   Rate: $5 to $6 per hour

Work Hours:

-   Full-time, Eastern Standard Time business hours, Remote