# Customer Deliver Associate

**Company:** [Ewing Outdoor Supply](http://jobs.workable.com/companies/1zjd4zWycicLykdJMKFgTD.md)
**Location:** Clovis, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Active Openings

[Apply for this job](http://jobs.workable.com/view/1080297b-9259-4275-b6ac-53a28e3d912c)

## Description

**Clovis Branch #43**

1599 Menlo Ave  
Clovis, CA 93611

**Pay Range:**  
**$20.00< DOE**

### What You'll Do:

As a **Sales, Service, and Delivery Associate**, you’ll play a vital role in supporting our landscape and outdoor supply contractors.

-   **Customer Service & Sales**: You’ll assist customers at the counter, providing expert advice on our products, answering questions, and ensuring they have the right solutions for their projects.
-   **Product Expertise**: With in-depth knowledge of our irrigation and outdoor supply products, you’ll guide customers in selecting the best items to meet their needs and ensure they understand how to use them.
-   **Order Fulfillment & Delivery**: You’ll help prepare customer orders, load products, and deliver them to contractors, ensuring timely and accurate deliveries to job sites.
-   **Relationship Building**: You’ll develop strong relationships with our contractor clients by offering reliable service, timely deliveries, and product recommendations, all while ensuring a positive customer experience.

This is a hands-on role where you’ll directly contribute to the success of our clients while growing within our thriving business.

### What We’re Looking For:

-   **People Person:** Strong communication skills are essential! You should be able to make every customer feel welcomed and valued.
-   **Solution-Oriented:** You’ll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations.
-   **Positive Attitude:** A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile!

### Key Responsibilities:

-   **Customer Interaction & Sales**:

-   Assist customers at the counter, answering product inquiries and offering recommendations.
-   Provide knowledgeable and friendly service to help customers find the best solutions for their landscaping and outdoor supply needs.

-   **Product Knowledge & Guidance**:

-   Maintain an in-depth understanding of irrigation and outdoor supply products.
-   Advise customers on proper product usage, installation, and maintenance.

-   **Order Processing & Fulfillment**:

-   Accurately process customer orders, ensuring all items are correctly selected and ready for delivery.
-   Prepare orders for transport and ensure proper inventory management.

-   **Delivery & Logistics**:

-   Safely load and deliver products to contractors’ job sites, ensuring timely and accurate deliveries.
-   Ensure products are delivered in excellent condition and address any delivery-related issues.

-   **Relationship Building**:

-   Foster strong relationships with landscape and outdoor supply contractors by providing consistent and reliable service.
-   Address customer concerns and resolve issues to maintain high satisfaction levels.

-   **Team Collaboration**:

-   Work closely with colleagues to maintain a smooth workflow and meet customer needs.
-   Help maintain the cleanliness and organization of the store and delivery areas.

-   **Operational Support**:

-   Maintain accurate records of sales, deliveries, and customer interactions.
-   Assist with inventory control and stock management as needed.

## Requirements

-   **Customer Service Skills**:

-   Strong communication and interpersonal skills to engage with customers and provide exceptional service.
-   Ability to build positive relationships with clients and team members.

-   **Product Knowledge**:

-   Basic understanding or willingness to learn about irrigation and outdoor supply products.
-   Ability to explain product features and benefits clearly to customers.

-   **Sales Experience**:

-   Previous experience in sales or a customer-facing role is preferred, but not required.
-   Ability to upsell or recommend products based on customer needs.

-   **Delivery Experience**:

-   Valid driver’s license with a clean driving record.
-   Experience with delivery driving, including loading, unloading, and safely transporting products.

-   **Physical Stamina**:

-   Ability to lift and carry heavy products (up to 50 lbs or more) as part of daily duties.
-   Comfortable with manual tasks, such as loading products and maintaining an organized work environment.

-   **Time Management**:

-   Ability to manage time efficiently to ensure timely product delivery and meet customer expectations.
-   Strong organizational skills to handle multiple tasks and orders simultaneously.

-   **Attention to Detail**:

-   Accuracy in processing orders and ensuring proper product delivery.
-   Ability to troubleshoot and address customer concerns effectively.

-   **Team Player**:

-   Willingness to work collaboratively with other staff to meet business goals and ensure smooth operations.
-   Positive attitude and adaptability in a dynamic work environment.

-   **Tech Savvy**:

-   Basic proficiency with computer systems and point-of-sale (POS) systems for order entry and processing.
-   Ability to learn new software or systems as needed.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Short Term & Long Term Disability
-   Training opportunities with potential for raises, bonuses, and promotions.
-   Wellness Resources
-   Profit Sharing