# Scheduling & Patient Coordination

**Company:** [Winning Assistants](https://jobs.workable.com/companies/wrCHRawtCjDH2QcsHD7Vpp.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/10849a05-6183-47bc-9162-e4e9d1544a29)

## Description

**Job Title:  Scheduling & Patient Coordination**

**Position type: Full-Time**

**Working Hours: 8:00 AM – 5:00 PM Mountain Daylight Time  Monday - Friday  
Salary rate: $6-$7**

### Key Responsibilities:

-   Manage and coordinate surgery scheduling, ensuring timely communication with patients, healthcare providers, hospitals, and other relevant parties.
-   Process, manage, and track patient referrals, ensuring accurate documentation and timely follow-ups.
-   Handle approximately 50–100 inbound calls daily, depending on call volume, while maintaining professional and compassionate communication.
-   Conduct outbound calls to patients, healthcare providers, hospitals, and other relevant parties for appointment confirmations, scheduling, and follow-ups.
-   Schedule, reschedule, and confirm patient appointments while maintaining accurate provider calendars.
-   Provide comprehensive front desk, receptionist, and administrative support to ensure efficient daily practice operations.
-   Manage incoming and outgoing faxes, maintain organized fax logs, and ensure timely processing of medical correspondence.
-   Assist with hospital and insurance credentialing and re-credentialing processes as needed.
-   Support HR onboarding activities, including preparing and submitting new-hire documentation through Paychex.
-   Set up Microsoft email accounts and coordinate eClinicalWorks (eCW) system access for new employees.
-   Provide occasional office management and executive administrative support as assigned.
-   Coordinate with the existing medical biller regarding patient accounts or billing-related inquiries when necessary.
-   Maintain accurate patient information and administrative records while ensuring confidentiality and compliance with HIPAA guidelines.

## Requirements

-   At least 1 year of previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, Medical Receptionist, or in a similar healthcare administrative role.
-   Experience supporting geriatric patients, orthopedic practices, surgical clinics, or other related healthcare settings is an advantage.
-   Familiarity with electronic medical record (EMR/EHR) systems, particularly eClinicalWorks (eCW), and the ability to quickly learn and adapt to new healthcare software and administrative tools.
-   Excellent English communication skills with a patient, empathetic, and professional approach, particularly when assisting elderly patients.

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.