# Information Technology Technician

**Company:** DIGIMARK
**Location:** Nea Filadelfeia, Greece
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/10b19e67-cb4f-4759-94ff-8b5a7dde075a)

## Description

Digimark is a dynamic Greek company, a member of the CPGroup group of companies that have been active in the field of information technology and telecommunications for 35 years. Operating as a Technology Provider and End to end-to-end partner, it offers integrated ICT solutions in the areas of IT Infrastructure, Cloud Services, System Integration, Business Software, and Telecommunications.

Digimark is seeking to hire a talented IT Technician/Consultant who is a team player with a can-do attitude.

**Role Summary:**

As an IT Technician/Consultant, you will join the existing team, your responsibilities will include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals or a visit to customer premises.

**Job Responsibilities**

· Research and identify solutions to software and hardware issues.

· Diagnose and troubleshoot technical issues, including account setup and network configuration.

· Ask customers targeted questions to quickly understand the root of the problem.

· Track computer system issues through to resolution, within agreed time limits

· Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.

· Properly escalate unresolved issues to appropriate internal teams.

· Provide prompt and accurate feedback to customers.

· Refer to internal databases or external resources to provide accurate tech solutions.

· Ensure all issues are properly logged.

· Prioritize and manage several open issues at one time.

· Design IT systems and networks ensuring the right architecture and functionality.

· Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

· Prepare accurate and timely reports.

· Document technical knowledge in the form of notes and manuals

## Requirements

· University/College degree in Computer Science, Information Technology, or other related discipline

· Proven hands-on experience.

· Good understanding of computer systems, mobile devices, and other tech products

· Ability to diagnose and troubleshoot basic technical issues.

· Familiarity with remote desktop applications and help desk software.

· Excellent problem-solving and communication skills

· Ability to provide step-by-step technical help, both written and verbal.

· Additional certification is a plus

## Benefits

-   Excellent working environment
-   Continuous education
-   Competitive salary package
-   Development perspectives

_Please note that you will be contacted only in case you are shortlisted for an interview. In the meantime, do not hesitate to stay in touch and keep monitoring our open vacancies and our LinkedIn page! Rest assured that your application will be treated with strict confidentiality and under all applicable data privacy regulations._