# Client Onboarding Specialist

**Company:** [CodeForce](http://jobs.workable.com/companies/w29HKGPswBNpG3edwgcdeL.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/10ddcf58-6d0c-4c35-ad92-a62bccef4986)

## Description

### Job Title: Technical Onboarding Specialist

Location: Remote / Onsite  
Employment Type: Full-Time

### Job Overview

We are seeking a highly motivated Technical Onboarding Specialist with hands-on experience in Technical Helpdesk Support and IT Services. The ideal candidate will be responsible for onboarding new clients, configuring technical solutions, providing initial technical training, and ensuring a smooth transition into our services. This role requires strong troubleshooting abilities, excellent communication skills, and a customer-focused mindset.

### Key Responsibilities

-   Manage the end-to-end onboarding process for new clients.
-   Conduct onboarding sessions and technical training for customers.
-   Configure, deploy, and support IT systems, software, and services.
-   Provide Level 1 and Level 2 technical support to clients.
-   Troubleshoot hardware, software, network, and application-related issues.
-   Assist clients with account setup, system integrations, and user provisioning.
-   Coordinate with internal technical teams to resolve escalated issues.
-   Create and maintain onboarding documentation, knowledge base articles, and SOPs.
-   Monitor onboarding progress and ensure successful client adoption.
-   Maintain high customer satisfaction through effective communication and timely issue resolution.

### Required Qualifications

-   Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
-   2+ years of experience in Technical Support, Helpdesk Support, IT Services, or a similar role.
-   Strong understanding of Windows, Microsoft 365, networking fundamentals, and cloud-based applications.
-   Experience supporting end-users in a managed services (MSP) or IT services environment.
-   Excellent troubleshooting and problem-solving skills.
-   Strong verbal and written communication skills in English.
-   Ability to manage multiple onboarding projects simultaneously.
-   Experience with ticketing systems and CRM platforms.

### Preferred Qualifications

-   Experience with VoIP systems and troubleshooting.
-   Familiarity with Active Directory, Azure AD, Microsoft 365 Administration, and remote support tools.
-   Experience in MSP environments and client-facing technical roles.
-   Relevant IT certifications (CompTIA A+, Network+, Microsoft Certifications) are a plus.

### Key Skills

-   Technical Onboarding
-   Customer Success
-   IT Helpdesk Support
-   Microsoft 365
-   Networking Fundamentals
-   Troubleshooting
-   Client Training
-   Documentation
-   VoIP Support
-   MSP Operations

Salary: Market Competitive (Based on Experience)