# Customer Service Representative (CSA) - Healthcare

**Company:** [SuperStaff](http://jobs.workable.com/companies/7BnjRdrrxdwYcyfU8rvB6o.md)
**Location:** Makati City, Philippines
**Workplace:** on site
**Department:** Operations Philippines - Billables

[Apply for this job](http://jobs.workable.com/view/10ddee22-3d10-4de2-951d-3782caa806e9)

## Description

We are seeking a dedicated and enthusiastic Customer Service Representative / Client Services Assistant to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.  

**KEY RESPONSIBILITIES:  
**

-   Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring  
    about an order, product information, and general order assistance
-   Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
-   Seize opportunities to upsell products when they arise
-   Build sustainable relationships and engage customers by going the extra mile
-   Stay current with industry changes/trends to provide best in class service
-   Meet personal/team qualitative and quantitative targets

## Requirements

-   Proficient in the required language
-   Excellent organizational and time-management skills.
-   Ability to work in a fast-paced environment.
-   Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
-   Strong affinity for customer services.
-   Shows the ability to calm patients during a stressful situation.
-   Proficient with Microsoft Word, Excel, and Outlook

## Benefits

-   HMO with 1 free dependent upon hire
-   Life Insurance
-   20 PTO credits annually
-   VL and SL cash conversion
-   Annual Performance-Based Merit Increases and Employee Recognition
-   Great Company Culture
-   Career Growth and Learning
-   A laptop will be provided by the company
-   **Onsite (Ayala, Makati/Clark, Pamanga) and Night shift**
-   **26,000 ALL IN**