# Executive Customer Services

**Company:** [Interwood Mobel](null/companies/tPj9KqoDYnUgm6vMoFPkYN.md)
**Location:** Rawalpindi, Pakistan
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](null/view/10fc301f-c8be-422d-b455-3c0975f97a29)

## Description

Interwood Mobel is looking for a customer-focused and proactive professional to join our Customer Services team. Strong communication skills, problem-solving ability, and passion for delivering exceptional customer experience.

-   Acknowledge, document, and manage customer complaints, ensuring timely updates and resolution within specified timelines.
-   Act as an effective communicator, keeping customers informed throughout the complaint process and providing regular status updates.
-   Conduct daily follow-ups on open complaints with relevant departments, including the complaints team or other stakeholders.
-   Escalate unresolved issues or complex complaints to the complaint in-charge for further action.
-   Share consolidated daily update reports with the complaint in-charge and review service call reports to address challenges with relevant teams.
-   Generate and maintain all required service call records and other system documentation to support complaint resolution.
-   Ensure timely updates and closure of service calls, while handling any additional tasks or jobs assigned by management.
-   Coordinate with internal departments to address complaints effectively and improve customer satisfaction.

## Requirements

-   Bachelor’s degree in Business Administration, Marketing, or related field.
-   1-2 years of experience in customer service or sales support, preferably in retail or manufacturing sectors.
-   Strong communication and interpersonal skills.
-   Proficiency in MS Office and CRM software.
-   Ability to multitask, prioritize, and work effectively within a team.
-   Customer-centric attitude with problem-solving skills.