# Arch Energy Service Manager

**Company:** [Consigli Construction](http://jobs.workable.com/companies/kYbFsYCpZgmrPo853naXHH.md)
**Location:** Milford, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Arch Energy

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## Description

**Employment Type:**   Full-Time 

**FSLA:**  Salary/Exempt 

**Division:**  Arch Energy 

**Department:**  Arch Energy 

**Reports to:**  Director of Operations-Arch Energy 

**Supervisory Duties:** Yes 

**Salary Range:** $125,000 - $160,000

Arch Energy is seeking a highly qualified and motivated Service and Small Project Manager to join our Building Intelligence Group. This individual will play a key role in delivering exceptional service for our building automation systems and small projects (under $300K), while driving customer satisfaction and ongoing growth across Arch Energy’s operations. This position requires a combination of technical expertise, leadership, and customer-facing communication skills. The ideal candidate will support both our field service team and construction group, fostering operational excellence and cultivating long-term client relationships. 

### Responsibilities / Essential Functions 

-   Manage and coordinate customer service work (remote and on-site) for building automation systems. 

-   Lead execution and site support for small building intelligence and EV infrastructure projects (under $300K), pending internal resource availability. 

-   Oversee project financial forecasting, labor tracking, and scheduling for current and pipeline projects. 

-   Support subcontractor installation efforts and ensure compliance with project scope and manufacturer specifications. 

-   Conduct project reviews, participate in meetings, and maintain communication with stakeholders. 

-   Review and approve service and small project subcontracts and related documentation. 

-   Respond to warranty and service calls and manage associated follow-up. 

-   Identify departmental needs and contribute to hiring processes, including interviews for service and construction roles. 

-   Communicate resource needs, project schedules, labor forecasting, and roadblocks to management. 

-   Provide training, mentorship, and support across service and construction departments. 

-   Collaborate closely with the business development team during bidding phases, offering technical support and best practices. 

-   Drive continuous improvement in customer satisfaction and internal team performance. 

-   Provide system design assistance, installation requirements, and on-site troubleshooting. 

-   Load and commission complex system programming and low-level device integration. 

-   Diagnose issues from system-level controllers to end devices (e.g., sensors, actuators). 

-   Perform calibration and testing with electronic test equipment. 

-   Interpret and review engineering submittals and verify wiring requirements. 

-   Install, configure, and demonstrate site-specific servers and IT systems. 

-   Support warranty and system validation in collaboration with the pre-purchase team. 

-   Provide technical assistance to the Building Intelligence team and client operators. 

-   Participate in site-specific owner/operator training as required. 

-   Assist in reviewing service opportunities tied to solar installation projects. 

-   Complete administrative tasks such as timesheets, expenses, service tickets, and site documentation. 

-   Maintain high standards for safety and ensure all safety protocols are followed. 

-   Must be able to climb ladders and access equipment in field environments. 

### Key Skills 

-   Strong leadership and team-building abilities. 

-   Excellent written and verbal communication skills. 

-   Strong time management and multitasking capabilities. 

-   High level of initiative and ability to work independently. 

-   Ability to build and maintain effective internal and external relationships. 

-   Strong computer skills and comfort with technical systems. 

-   Sound judgment and problem-solving under pressure. 

-   Commitment to employee and subcontractor safety. 

-   Ability to prioritize competing tasks and manage multiple projects simultaneously. 

### Required Experience  

-   Associate degree or higher in Electronics, HVAC, Computer Science, or a related technical field. 

-   7–9 years of hands-on experience with building automation systems; Niagara systems preferred. 

-   Proficient in at least two of the following: Johnson Controls, ALC, Siemens, Distech. 

-   Solid technical understanding of HVAC and building automation systems. 

-   Experience in financial forecasting and labor planning for service and small project delivery.