# Danish-Speaking Fintech Support Agent - Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Esbjerg, Denmark
**Workplace:** on site
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/114d2035-3700-4c57-83c3-f9063a3aec84)

## Description

Mercier Consultancy is currently recruiting a Danish-Speaking Fintech Support Agent to join our growing team in Sofia, Bulgaria. This position includes a fully paid relocation package to assist you with your move.

In this role, you will provide expert support to Danish-speaking clients, helping them navigate fintech products and troubleshoot issues promptly. Your contribution will be essential to delivering an exceptional customer experience in the banking sector.

### Responsibilities

-   Provide high-quality support to Danish-speaking customers via phone, email, and chat
-   Assist clients with inquiries related to fintech products and services
-   Identify, investigate, and resolve technical issues or escalate when necessary
-   Maintain detailed and accurate records of client interactions in the support system
-   Coordinate with internal departments to facilitate timely problem resolution
-   Keep up-to-date with fintech developments to better assist customers
-   Ensure a customer-focused approach in all communications

## Requirements

-   Fluency in Danish and English, both verbal and written; native language and nationality should be clearly stated in your CV and/or cover letter
-   Experience in customer support roles, preferably within fintech or related industries
-   Strong problem-solving and analytical skills
-   Excellent communication and interpersonal skills
-   Ability to work efficiently in a fast-paced, dynamic environment
-   Highly organized with attention to detail
-   Willingness to relocate to Sofia with a fully paid relocation package provided

## Benefits

• Paid relocation to Bulgaria

• Stable job and career development opportunities

• Competitive salary

• Additional health insurance

• Positive international working environment

• Support and learning