# Senior Cloud Support Engineer

**Company:** [Futurex](http://jobs.workable.com/companies/mkC1FVMudAyt2jHWgCqc9z.md)
**Location:** Bulverde, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Solutions Architect

[Apply for this job](http://jobs.workable.com/view/11662de0-515a-41e8-b311-7ea6c21a42d6)

## Description

**Position Overview:**  
We are seeking a **Senior Cloud Support Engineer** to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments. The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a preferred focus on HSMs, PKI, and key management systems. If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you.

**Key Responsibilities:**

1.  **Technical Troubleshooting and Support:**

-   Provide advanced troubleshooting and technical support for customer cloud environments.
-   Analyze and resolve issues involving networking, system configurations, and application integrations.
-   Serve as an escalation point for complex technical issues.

3.  **Customer Engagement:**

-   Collaborate with customers to understand their technical environments and tailor solutions to meet their needs.
-   Guide customers in best practices for deploying and managing cloud-based systems.

5.  **System Analysis and Documentation:**

-   Diagnose performance issues in distributed environments.
-   Document problem resolution processes, technical insights, and knowledge base articles.

7.  **Collaboration:**

-   Work closely with engineering, product, and operations teams to address root causes of recurring issues.
-   Contribute to the design and implementation of support tools and processes.

9.  **Security Expertise:**

-   Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems.

-   Ensure compliance with security standards and protocols.

## Requirements

**Required:**

-   Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
-   5+ years of experience in technical support or cloud engineering roles.
-   Proficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP).
-   Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNs.
-   Hands-on experience with Linux/Unix systems.
-   Excellent problem-solving and communication skills.

**Preferred:**

-   Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems.
-   CCNA certification or equivalent networking expertise.
-   Familiarity with IT security frameworks and best practices.
-   Experience with scripting languages (Python, Bash) and automation tools.

## Benefits

-   Health, dental, vision, life, and short/long-term disability insurance

-   Paid vacation, holidays, and sick leave
-   Competitive compensation and opportunities for advancement
-   Retirement plan with employer contribution match
-   Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
-   One of San Antonio’s “Best Places to Work” for nine consecutive years
-   This job is at our Bulverde, TX office