# Host or Hostess

**Company:** [Rotana Hotels](https://jobs.workable.com/companies/1DHZUVfKm32Sn3vTDAotSL.md)
**Location:** Abu Dhabi, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time
**Department:** Beach Rotana

[Apply for this job](https://jobs.workable.com/view/1199c789-01e4-4381-a360-e63a0f7314dc)

## Description

We are currently seeking dynamic and self-motivated Food & Beverage professionals who are looking to advance their careers.

As a **Host/Hostess**, you will be responsible for providing a warm welcome to our guests and ensuring an efficient, courteous, and memorable experience at all times.

**Key Responsibilities:**

-   Deliver consistently professional, friendly, warm, and engaging service.
-   Welcome guests to the assigned outlet, escort them to their tables, and remain available as a point of contact throughout their visit.
-   Manage outlet reservations, maintain the reservation book, and handle telephone inquiries professionally.
-   Prepare the outlet prior to opening hours in coordination with the service team.
-   Coordinate table arrangements and seating plans to accommodate reservations and special requests.
-   Monitor the cleanliness and upkeep of the outlet and entrance area.
-   Ensure guest satisfaction by maintaining a friendly, attentive, and discreet presence.
-   Maintain thorough knowledge of menus, promotions, and special offers to assist and recommend to guests when required.
-   Contribute to the development and maintenance of the outlet's guest database.
-   Follow up with guests and ensure their satisfaction upon departure.

This role requires excellent communication skills, a guest-focused approach, and the ability to create positive first impressions that enhance the overall dining experience.

## Requirements

### Education, Qualifications & Experience

You should ideally hold a diploma in Hospitality Management and have previous experience within the Food & Beverage department of a hotel. Excellent communication skills in English, both written and spoken, are essential. The ability to communicate in additional languages will be considered an advantage.

You should possess a professional, courteous, and polished manner, with a passion for delivering exceptional guest service.

### Knowledge & Competencies

The ideal candidate is guest-focused, service-oriented, and committed to exceeding guest expectations. You should be enthusiastic, dependable, and possess strong interpersonal skills, a positive attitude, and a well-groomed professional appearance.

**Core Competencies:**

-   Understanding the Job
-   Taking Responsibility
-   Recognizing Differences
-   Customer Focus
-   Adaptability
-   Teamwork

A warm personality, excellent communication skills, and the ability to create memorable guest experiences are key to success in this role.