# Customer Service Representative

**Company:** [One Call Concepts, Inc.](http://jobs.workable.com/companies/eeitbCfTBMUeqUXPMgvVET.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/11a5a939-5184-4e62-9589-d27353df6330)

## Description

**Summary or overview of job duties:**

**Starting pay rate is $19. After successful completion of training, rate increases to $19.50. After additional training on web tickets, rate increases to $20.**

**All applicants must live within driving distance of our Piscataway, NJ office.**

**Full and part-time shifts available. All applicants must be able to work one of the shifts below:**

**Full time:**

**7a-4p (limited)**

**7:30a-4:30p (limited)**

**8a-5p**

**8:30a-5:30p**

**9a-6p**

**Part time:**

**6:30a-12p**

**9:30a-3p**

**12:30p-6p**

**All classroom training is full time (M-F from 8:30a-5:30p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote. Everyone should plan to be in the office for at least 1 month.**

We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. He/she must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. He/she must be able to troubleshoot problems and provide resolution to our client’s inquiries. In addition this position requires a detail oriented individual with excellent attendance.

## Requirements

**Essential duties and responsibilities include but are not limited to the following:**

-   Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
-   Process web tickets and respond to web chat requests
-   Monitor EIs and call out backup messages as necessary
-   Present and discuss the products and services of the company to customers
-   Perform other duties as assigned

**Job requirements**

-   Minimum accurate data entry of 35 wpm
-   Ability to work independently in a high volume, detail oriented environment
-   Strong customer service skills
-   Excellent verbal and written communication skills
-   Ability to prioritize work and multi-task
-   Consistent attendance and stable work history
-   Ability to work and change with dynamic professional environment
-   Consistently meets or exceeds KPIs

## Benefits

We offer health, dental, prescription and life insurance, paid vacation and

holidays and a 401K program.

Please complete [](https://docs.google.com/forms/d/1WASFJQw-ZoySS811KCS0aMNpu-qVLeId7Zk1NopA-VM/edit)the application on our website [HERE](https://www.occinc.com/employment-opportunities/) to apply.