# Behavioral Health Medical Virtual Assistant

**Company:** [Winning Assistants](null/companies/wrCHRawtCjDH2QcsHD7Vpp.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](null/view/11bc2304-8217-44b7-b06c-449783f7a79b)

## Description

**Job Title: Behavioral Health Medical Virtual Assistant**

**Position Type: Full-Time**

**Location: Remote – Philippines or Latin America**

**Work Schedule: Monday–Friday, 9:00 AM–5:00 PM CDT, with rotating Saturdays**

**Pay Rate: $6–$7 USD per hour**

**Start Date: ASAP**

### About the Role

We are looking for an experienced **Behavioral Health Medical Virtual Assistant** to support a growing U.S.-based psychiatry and mental health practice.

In this patient-facing role, you’ll manage calls, scheduling, new patient intake, referrals, insurance verification, prior authorizations, and follow-ups while helping create a smooth and supportive experience for patients.

This is a great opportunity for someone with **previous psychiatry, behavioral health, or mental health experience** who enjoys patient interaction and thrives in a fast-paced healthcare environment. The practice is currently growing and restructuring, offering strong potential for **long-term stability and career growth.**

### Key Responsibilities

-   **Patient Calls:** Answer inbound calls promptly and provide professional, compassionate patient support.
-   **Patient Intake & Scheduling**: Coordinate new patient intake, schedule appointments, and maintain accurate patient information.
-   **Referral Management:** Process incoming referrals and ensure timely follow-ups.
-   **No-Show Follow-Up:** Contact no-show patients at least twice, send text reminders, and properly document all outreach.
-   **Insurance & Prior Authorizations**: Verify insurance coverage and assist with prior authorization requests.
-   **New Patient Inquiries**: Respond to new inquiries and referrals within **5 minutes** as a critical performance expectation.
-   **Patient Support:** Assist with general patient questions and appropriately route clinical or medication-related concerns to the appropriate team member.
-   **Administrative Support:** Handle day-to-day front desk and general healthcare administrative tasks.
-   **Team Collaboration:** Participate in daily Zoom meetings and work closely with the practice team.
-   **Patient Engagement:** Comfortably address basic patient concerns or hesitations over the phone when needed.

### Performance Goals

-   Maintain prompt and consistent response to incoming calls.
-   Respond quickly to new patient inquiries and referrals.
-   Improve patient attendance through consistent follow-ups and reminders.
-   Support the practice's growth goal of reaching **100 patients per month.**
-   Maintain accurate and timely documentation of patient interactions.

## Requirements

### Requirements

-   Previous experience in a **psychiatry, behavioral health, or mental health practice is required.**
-   HIPAA trained/certified.
-   Experience with healthcare administration, patient coordination, or medical front desk support.
-   Comfortable communicating directly with patients and handling inquiries beyond appointment scheduling.
-   Strong spoken and written English communication skills.
-   Excellent organization, attention to detail, critical thinking, and problem-solving skills.
-   Consistent, accountable, and highly reliable.
-   Experience using EHR systems; **Valant experience is preferred but not required.**
-   Experience with **CoverMyMeds and/or RingCentral is a plus.**
-   Comfortable learning new systems and adapting to changing workflows.
-   Must be available to work during the required CST business hours.

### Nice to Have

-   Spanish-English bilingual skills.
-   Experience handling patient concerns, hesitations, or basic objections over the phone.
-   Prior authorization and insurance verification experience.

### Experience & Background

-   **Medical degree or license is not required.**
-   Previous Virtual Assistant experience is preferred but not required.
-   Relevant experience in healthcare administration, patient coordination, medical front desk, or a similar patient-facing healthcare role is required.

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 10 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
-   Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

_These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits._