# Telephone Operator Staff (Midplaza Building)

**Company:** [Midplaza Holding](https://jobs.workable.com/companies/jTkty62uUM29QaSVmiSAaB.md)
**Location:** Central Jakarta, Indonesia
**Workplace:** on site
**Employment type:** Contract

[Apply for this job](https://jobs.workable.com/view/120db602-5bc8-43fd-b5f4-2dc971c4d956)

## Description

-   Deliver a professional and courteous welcome to all guests, clients, and employees, ensuring a consistently positive first impression
-   Maintain a clean, organized, and fully equipped reception area
-   Operate and monitor work-related equipment and systems, including telephone systems, Visitor Management System (VMS), car call systems, computers, and other supporting equipment
-   Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters to the appropriate parties when required
-   Manage the guest registration process through the VMS, including identity verification, data entry, access card registration, providing necessary guidance or assistance, and monitoring guest entry and exit
-   Provide accurate information regarding the building, facilities, retail and restaurant tenants, and visitor procedures
-   Maintain and prepare daily records of visitor logs, telephone calls, incidents, and ensure proper shift handover between teams
-   Handle lost and found items in accordance with established procedures and company policies
-   Report and assist to the supervisor in resolving technical issues with relevant teams
-   Coordinate with Security regarding visitor access and potential security concerns

## Requirements

-   Minimum Diploma (D3) education, preferably in a related field
-   Previous experience in Reception, Front Office, Customer Service, or a similar role is an advantage
-   Well-groomed with professional appearance
-   Excellent communication and interpersonal skills, with a professional and service-oriented attitude
-   Proficient in English, both spoken and written
-   Strong teamwork and collaboration skills
-   Proficient in Microsoft Office and general computer applications
-   Relevant certifications or professional training are an advantage