# Front Desk Receptionist & Patient Communication Coordinator (Virtual Assistant)

**Company:** [Winning Assistants](http://jobs.workable.com/companies/wrCHRawtCjDH2QcsHD7Vpp.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/121d4a2a-886e-4bab-8cda-2f85c92e1ede)

## Description

**Front Desk Receptionist & Patient Communication Coordinator (Virtual Assistant)**

**Position Type:** Full-time

**Work Hours:** 8:00 AM - 5:00 PM EDT

**Work Days:** Monday-Friday

**Salary:** $5–$6 per hour (depending on experience)

**Job Code:** \[EB-FrontDesk\]

**Workplace:** Remote

**Preferred Candidate Location:** Philippines

### About the Role

Our client is seeking a highly organized, professional, and patient-focused Virtual Assistant – Front Desk Receptionist & Patient Communication Coordinator to support a growing concierge wellness and aesthetic practice specializing in personalized healthcare, hormone optimization, integrative wellness, and aesthetic treatments.

This role is perfect for someone who thrives in a fast-paced environment, enjoys helping patients, and delivers exceptional customer service with professionalism and empathy. As the first point of contact for patients, you will play a key role in creating a seamless and welcoming patient experience while supporting daily front desk and administrative operations remotely.

You will assist patients with scheduling, appointment coordination, treatment inquiries, follow-ups, patient retention efforts, review outreach, and general communication support. The ideal candidate is proactive, detail-oriented, dependable, and comfortable communicating with patients regarding wellness and aesthetic services.

### Scope of Work / Responsibilities

### Answer inbound patient calls and inquiries regarding wellness and aesthetic services such as:

-   Hormone Replacement Therapy (HRT)
-   Botox
-   Fillers
-   Integrative wellness treatments
-   Preventative and personalized healthcare services

-   Manage appointment scheduling, rescheduling, confirmations, and calendar coordination
-   Conduct patient follow-up calls after procedures and treatments
-   Perform patient retention and 4-week follow-up calls
-   Send Google review outreach messages and manage review links
-   Manage patient messaging and communication
-   Assist with calendar and email management
-   Provide billing and insurance verification support
-   Maintain professionalism, confidentiality, and excellent patient care standards
-   Support daily front desk and administrative operations remotely

### Top Priorities

-   Answer inbound calls promptly and prevent voicemail overflow
-   Conduct post-procedure patient follow-up calls
-   Manage Google review outreach and patient retention efforts  
    

### Systems & Tools Used

-   Elation (EHR)
-   Aesthetic Record (EHR and potential phone integration)
-   Spruce Health (phone system)

## Requirements

-   Medical education or degree: Not required
-   Previous experience as a Virtual Assistant: Preferred but not required
-   Medical license (doctor, nurse, PT, etc.): Not required

### Preferred Qualifications

-   Previous experience in a med spa, wellness clinic, concierge medical practice, integrative health clinic, or aesthetic practice preferred
-   Familiarity with wellness, hormone optimization, and aesthetic terminology/services
-   Experience handling patient communication, appointment scheduling, or virtual reception work is highly preferred
-   HIPAA trained and certified preferred
-   Experience in customer service, patient care coordination, or virtual receptionist roles is a plus

### Skills & Personality Traits

-   Excellent verbal and written English communication skills
-   Strong phone communication and customer service abilities
-   Professional, warm, and compassionate demeanor
-   Ability to confidently answer patient questions regarding treatments and services
-   Highly organized with strong attention to detail
-   Reliable, proactive, and able to multitask effectively
-   Comfortable working independently in a remote environment

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 10 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.