# Community Manager - Amman

**Company:** [Chain Reaction](http://jobs.workable.com/companies/rmLrBx6VymuDJ9ZGqGkxHg.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Creative DXB

[Apply for this job](http://jobs.workable.com/view/122a6794-33ad-4677-8138-07cb82fc8afc)

## Description

### **Key Responsibilities**

-   Manage day-to-day community engagement across all social media platforms, including comments, direct messages, and mentions.
-   Respond to high volumes of community interactions in a timely, professional, and brand-aligned manner, ensuring consistency in tone of voice.
-   Plan, schedule, and publish content across multiple social media platforms, ensuring posts go live accurately and in line with the content calendar.
-   Monitor brand conversations, sentiment, and industry trends using social listening tools such as Brandwatch, Sprinklr, Meltwater, or similar platforms.
-   Identify audience insights, recurring themes, and engagement patterns, and translate them into actionable recommendations for content and strategy teams.
-   Prepare and deliver structured performance reporting on a weekly, monthly, quarterly, and annual basis, covering community engagement, sentiment analysis, and key trends.
-   Escalate sensitive, high-risk, or reputational issues to relevant internal stakeholders in a timely and controlled manner.

## Requirements

-   2-4+ years in community management, social media, or digital engagement roles in fast-paced environments.
-   Degree in Marketing/Communications or similar preferred, with strong teamwork, judgment, and a proactive, calm approach under pressure.
-   Strong understanding of Instagram, TikTok, X, LinkedIn, YouTube and Facebook, including engagement and best practices.
-   Experience with tools like Brandwatch, Hootsuite Insights, or similar with ability to extract insights.
-   Experience scheduling, publishing, and managing posts across multiple platforms.
-   Strong English & Arabic writing skills, with ability to manage high-volume comments/DMs while maintaining tone and accuracy.