# Crisis Helpline Responder (Lao Speaker)

**Company:** [Intellect](null/companies/gUu7nrQ6K72YJ3XfGtkh5L.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Contract
**Department:** Providers

[Apply for this job](null/view/126947c0-5fcd-4e57-bced-124fe432566f)

## Description

**Be the Voice That Makes a Difference.**

As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.

This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.

### Why This Role Matters

You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.

### Responsibilities

-   Respond to crisis hotline calls with empathy and professionalism
-   Provide evidence-based crisis counseling and de-escalation support
-   Conduct risk assessments and arrange emergency services or referrals when required
-   Maintain accurate and confidential call documentation
-   Develop tailored crisis management and safety plans
-   Ensure smooth handovers between shifts
-   Dedicate each shift exclusively to Intellect crisis support services

## Requirements

-   1–3 years of helpline experience (paid or volunteer)
-   Proven ability to manage high-risk situations
-   Emotional resilience and calm decision-making under pressure
-   Fluency in Lao; additional languages are a plus