# Remote CRM Migration and Automation Specialist for Biotechnology Company **Company:** [Pearl](http://jobs.workable.com/companies/4KLMuj5WGNaACAyqrWkc8d.md) **Location:** Remote **Workplace:** remote **Employment type:** Full-time **Department:** Technical [Apply for this job](http://jobs.workable.com/view/1279a640-b02c-4c1e-b5f6-b283e2b7b83c) ## Description **Work From Anywhere in LATAM or the Philippines** **Work Schedule:** 9:00 AM - 5:00 PM EST |US Timezone (Flexible) | Overlap with US business hours\] **About Pearl Talent** Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. _Hear why we exist, what we believe in, and who we're building for:_ [_Watch here_](https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd) **About the Client** A biotechnology company specializing in personal stem cell banking is looking for a Business Systems Manager to lead a full CRM migration and take ownership of the organization's core business systems. The company recently changed ownership and is modernizing its technology stack from the ground up, moving away from a fragmented, developer-dependent setup toward systems it can own internally. It's a lean organization in active build-out mode, with room for someone to shape how the business runs operationally. **About the Role** You'll lead the migration of the CRM from Salesforce to HubSpot or Zoho, coordinating with existing developers throughout the transition and building a system that fits sales, front office, and operational workflows. You'll also take ownership of two systems built by external developers — a lab information management system (LIMS) and a patient database — learning them during handoff and becoming their long-term internal owner, while maintaining integration with an existing client portal. Success means becoming the go-to internal owner for all business systems: a completed CRM migration adopted by the team, stable LIMS and patient database systems with no production issues, and a track record of proactively identifying and implementing integrations that improve how the front office and operations teams work. **Core Responsibilities** CRM Migration & Ownership - Lead the migration of the CRM from Salesforce to HubSpot or Zoho, coordinating with existing developers throughout the transition - Build out the new CRM platform to match sales, front office, and operational workflows - Maintain integration between the CRM and the client-facing portal throughout the migration - Own CRM administration, configuration, and user support after go-live Systems Integration & Technical Ownership - Take over maintenance of the lab information management system (LIMS) following handoff from the development team - Manage the patient database system, coordinating with developers on updates as needed - Identify and implement new system integrations based on team needs - Troubleshoot technical issues across the CRM, portal, LIMS, and database systems Front Office Systems Support - Build and configure tools that improve front office operational efficiency - Provide responsive support to the front office team for system-related requests - Develop solutions for recurring operational pain points Vendor & Developer Coordination - Coordinate with the development team on system handoffs for the LIMS and patient database - Work alongside existing CRM developers during the migration period - Manage future systems vendor relationships as they arise ## Requirements Must-Have - 2+ years of hands-on Salesforce administration, including configuration (not only end-user usage) - At least one completed CRM migration or re-platforming project (Salesforce to HubSpot, Salesforce to Zoho, or equivalent) - Working, admin-level experience with HubSpot or Zoho - Experience integrating systems via API tools or middleware (Zapier, Make, or custom API integrations) - 4–8 years of total experience in CRM administration, business systems, or sales/marketing operations - Demonstrated end-to-end ownership of a CRM or business system, not a support/team role - B2 English (CEFR) for clear internal communication with US-based leadership and cross-functional teams Nice-to-Have - Experience with LIMS (Laboratory Information Management System) or scientific/lab data systems - Exposure to Heroku or similar cloud platforms for portal integrations - Healthcare, biotech, or life sciences industry experience, including HIPAA awareness - Experience supporting front office or sales operations teams - Background at a lean or bootstrapped company (20–500 employees) with broad, hands-on ownership[](https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd) ## Benefits - **Competitive Salary:** Based on experience and skills - **Remote Work:** Fully remote—work from anywhere - **Team Incentives:** Recognition for maintaining 100% CRM hygiene and on-time reporting - **Generous PTO:** In accordance with company policy - **Health Coverage for PH-based talents:** HMO coverage after 3 months for full-time employees - **Direct Mentorship:** Guidance from international industry experts - **Learning & Development:** Ongoing access to resources for professional growth - **Global Networking:** Connect with professionals worldwide ### **Our Recruitment Process** 1. Application 2. Screening 3. Skills Assessment 4. Topgrading Interview 5. Client Interview 6. Job Offer 7. Client Onboarding ### **Ready to Join Us?** If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.