# Call Center Executive

**Company:** [Meraki Group](http://jobs.workable.com/companies/uSiNk4zVehDHY5ipq4Ksvd.md)
**Location:** Dubai, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time
**Department:** Education

[Apply for this job](http://jobs.workable.com/view/1289bf3b-2231-4180-a84a-89fecb8e188b)

## Description

Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.

**Key Responsibilities:**

-   Answer inbound calls from families promptly and professionally.
-   Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.
-   Handle parent inquiries, complaints, and requests with accuracy and empathy.
-   Provide detailed information about the school, its processes & upcoming events/ activities.
-   Record & update details of all interactions in the CRM.
-   Escalate complex issues to senior team members & refer cases to specific teams depending on case history.
-   Achieve daily/weekly/monthly call handling and performance targets.
-   Maintain a positive, professional, and courteous tone during all customer interactions.
-   Follow call scripts, quality standards, and compliance guidelines.

## Requirements

-   Bachelor’s degree is a must.
-   Prior customer service or call center experience is an advantage but not mandatory.
-   Excellent English communication Skills.
-   Active listening and problem-solving abilities.
-   Ability to remain calm under pressure and handle difficult parents.
-   Basic computer knowledge and familiarity with MS Office/CRM tools.
-   Flexible working in shifts for an international location.