# French Speaking Streaming Platform Support Representative

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Nellie

[Apply for this job](http://jobs.workable.com/view/132134ac-cda8-48b7-ae32-0897b00882bd)

## Description

Patrique Mercier Recruitment FR is proud to announce an opening for a French Speaking Streaming Platform Support Representative. This position is crucial in delivering exceptional support to our French-speaking users, helping them navigate our streaming platform with ease and enjoyment. If you are passionate about technology and customer service, we want to hear from you!

  

### Responsibilities

-   Provide high-quality support to French-speaking users via email, live chat, and phone, addressing inquiries related to the streaming service.
-   Troubleshoot and resolve technical issues concerning account management, streaming quality, and content accessibility.
-   Offer guidance on the platform’s features to help users make the most of their streaming experience.
-   Document all customer interactions and resolutions accurately in the CRM system.
-   Team up with other departments to relay user feedback and suggest actionable improvements to the service.
-   Stay informed on platform updates and trends in the streaming industry to offer informed support.
-   Conduct follow-up communications with users to ensure their concerns are completely resolved and satisfaction is achieved.

## Requirements

-   Fluency in French and English, both written and verbal.
-   Previous experience in customer support or technical assistance, particularly in the streaming or entertainment industry, is preferred.
-   Understanding of streaming technologies and user engagement principles.
-   Strong analytical and problem-solving skills.
-   Excellent communication skills with a customer-centric approach.
-   Familiarity with CRM platforms or support ticketing systems is a plus.
-   Strong ability to work independently in a fast-paced and dynamic environment.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...