# ABA Client Services Coordinator | US Healthcare - Remote

**Company:** [ISTA Personnel Solutions](null/companies/iSt64sfgHWn4ef4KKpqeK9.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** South Africa

[Apply for this job](null/view/133c839b-07fb-4c71-a48b-67be735fa297)

## Description

**ISTA Personnel Solutions** is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality operational support with precision, efficiency, and professionalism.

We are recruiting on behalf of a fast-growing U.S.-based **ABA (Applied Behaviour Analysis)** therapy company for an **ABA Client Services Coordinator** to join their team and provide day-to-day coordination and administrative support across therapist services and family communications.

As an **ABA Client Services Coordinator**, you will assist with coordinating therapist availability, communicating with ABA Therapists (RBTs) and families, supporting therapist sourcing activities, and helping facilitate appropriate therapist-to-client pairings. This is a people-oriented, detail-driven position suited to someone who communicates confidently, stays organised, and can effectively manage multiple priorities in a fast-paced environment.

**PLEASE NOTE**

-   **Working Hours:** Monday – Friday | 09:00 AM – 18:00 PM EST (15:00 PM – 00:00 AM South African time – subject to daylight savings).
-   **Public Holidays:** This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
-   **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
-   **Power Backup:** Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
-   **Work Environment:** Fully remote

**Key Responsibilities:**

-   Following up with RBTs (Registered Behaviour Technicians) to confirm availability, schedules, and any updates that may affect client sessions.
-   Communicating with families and parents regarding scheduling updates, queries, and general coordination matters.
-   Assisting with sourcing RBT/ABA Therapist candidates through various channels.
-   Supporting the pairing of RBTs/ABA Therapists with clients based on availability, location, and client requirements.
-   Maintaining accurate and up-to-date therapist and client information across the relevant systems.
-   Identifying and escalating scheduling conflicts, staffing gaps, or outstanding responses to the relevant team member.
-   Drafting and sending clear, professional, and empathetic written communications to RBTs and families.
-   Providing general administrative and coordination support to the wider team as required.
-   Assisting with follow-ups and administrative tasks to help ensure client services remain organised and on track.

**Requirements:**

-   **Excellent verbal communication skills** – comfortable communicating regularly with therapists, families, and internal team members.
-   **Strong written communication skills** – able to compose clear, professional, and empathetic emails and messages.
-   Prior experience in a **coordination, scheduling, administrative, or client-facing support** role is preferred.
-   Experience with **ClickUp and/or CentralReach** is a significant advantage.
-   Familiarity with the **ABA therapy space** or experience within **healthcare, disability services, or education** is advantageous.
-   Highly **organised**, with strong attention to detail and the ability to manage multiple follow-ups simultaneously.
-   **Self-motivated and proactive**, with the ability to take ownership of tasks and follow through without constant supervision.
-   Comfortable working in a **fast-paced, high-communication** environment.
-   Able to work independently while collaborating effectively with a wider U.S.-based team.

_If you are not contacted within 14 working days, please consider your application unsuccessful._