# Business Process Management Specialist

**Company:** [Whitecollars](https://jobs.workable.com/companies/9LLCwpntwV2z85visLoBz4.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/136f2c84-5b0b-4bb5-9499-9aa71df1dd84)

## Description

**Job Summary:**

The Business Process Management Specialist is responsible for identifying, designing, implementing, and continuously improving business processes to create a structured, efficient, and less management-dependent organization.

The role works across departments to establish clear processes, policies, responsibilities, controls, and automated workflows that reduce unnecessary management intervention.

**Key Responsibilities:**

-   Identify activities, decisions, recurring issues, and management dependencies that require process development or improvement.
-   Map current-state processes and design efficient future-state processes.
-   Design end-to-end processes covering responsibilities, approvals, handoffs, business rules, exceptions, and controls.
-   Develop and maintain SOPs, policies, guidelines, work instructions, forms, and related process documentation.
-   Clarify process ownership, responsibilities, and decision authority with relevant managers.
-   Analyze and improve processes by addressing bottlenecks, duplication, unnecessary approvals, manual work, and control gaps.
-   Build and maintain workflows in Process Street, including forms, approvals, conditional logic, assignments, deadlines, and automations.
-   Identify and implement opportunities for workflow automation and system integration in coordination with relevant system owners.
-   Define process KPIs and controls to monitor performance and compliance.
-   Support process testing, implementation, training, and adoption across departments.
-   Maintain process and documentation governance and continuously improve implemented processes.

## Requirements

-   Hands-on experience with Process Street is required.
-   Experience in Business Process Management, process improvement, or a closely related field.
-   Strong experience in current-state process mapping and future-state process design.
-   Experience developing processes, SOPs, policies, business rules, and workflows.
-   Good understanding of BPMN or other structured process-mapping methods.
-   Ability to understand cross-functional operations and translate business requirements into practical processes.
-   Experience with workflow automation, integrations, or business systems.
-   Strong analytical, problem-solving, documentation, and communication skills.
-   Ability to work effectively with department managers and process owners.