# Customer Success Pharmacy Operations (Pharmacy Tech)

**Company:** [Bask Health](https://jobs.workable.com/companies/tzJ2Win5SoWhhZerQWrMjH.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Customer Success

[Apply for this job](https://jobs.workable.com/view/137622be-33da-48bb-975e-d7f8eb8d1584)

## Description

Bask is seeking a Customer Success team member with a clinical or pharmacy background to support medication-related operations and ensure patients receive accurate, timely guidance. In this role, you’ll act as a critical bridge between patients, providers, and pharmacy partners; helping maintain clarity, compliance, and a seamless care experience.

This position is ideal for someone with medical training who enjoys problem-solving, clear communication, and working cross-functionally in a fast-moving telehealth environment.

### What You’ll Do

-   Serve as the primary point of contact for medication-related inquiries, including dose, strength, and administration instructions.
-   Triage and assess questions to ensure accurate, compliant, and timely responses.
-   Coordinate directly with prescribing provider groups and pharmacy partners to verify prescriptions and confirm appropriate dosing.
-   Identify and resolve discrepancies between prescribed instructions and patient understanding.
-   Escalate complex medication or safety concerns to licensed clinicians when appropriate.
-   Partner cross-functionally with clinical, pharmacy, and operations teams to improve the overall patient experience.
-   Monitor recurring issues and provide feedback to leadership to strengthen workflows and patient education materials.

## Requirements

-   2–3 years of experience in pharmacy, clinical care, or a related medical field.
-   Medical training required (Pharmacy Technician, RN, or similar background).
-   Comfortable discussing medication dosing and administration details with clarity and confidence.
-   Strong analytical thinker who can interpret engagement data and identify patterns.
-   Excellent communicator who can balance empathy with operational precision.
-   Thrives in a fast-paced startup environment.
-   Believes no task is too small — and no challenge is too big.