# Customer Support Representative (On-Call, Afternoon/Evening Shift)

**Company:** [Moving Doors](https://jobs.workable.com/companies/mfzWMDZjmfCf9BQdWMNyuq.md)
**Location:** Remote
**Workplace:** remote
**Department:** Operations

[Apply for this job](https://jobs.workable.com/view/13a795e6-b483-4045-9ea1-a801a33274d5)

## Description

We are looking for a Customer Support Representative (On-Call, Afternoon/Evening Shift) to support our guests and ensure a smooth experience throughout their stay.

This is a fully remote and flexible, on-call position, offering the opportunity to work from anywhere, provided you have access to a reliable internet connection and a laptop. You will be assigned shifts on a case-by-case basis, depending on operational needs, with working hours between **17:30 and 23:30 Mon-Fri.**

The role is ideal for someone who enjoys helping people, is comfortable working independently and can respond effectively to guest needs during the evening hours.

Please note: The position requires availability for an initial two-week training period, Monday to Friday, during our regular morning shift **(09:00–17:30).**

**Responsibilities**

-   Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses.
-   Assess guest concerns, identify appropriate solutions, and manage cases through to resolution, balancing guest satisfaction with operational requirements and company policies.
-   Work closely with internal teams and external partners, as needed, to ensure issues are resolved efficiently and accurately.
-   Maintain a consistently high standard of service across all guest interactions, demonstrating empathy, composure, and sound judgment, particularly in high-pressure or sensitive situations.
-   Handle multiple requests simultaneously, prioritizing tasks effectively based on urgency, impact, and the overall guest experience.

## Requirements

-   Excellent verbal and written communication skills, with strong interpersonal abilities in both Greek and English
-   Strong time management and organizational skills, with the ability to manage multiple priorities
-   Well-developed problem-solving and decision-making skills
-   Ability to perform effectively in a fast-paced, dynamic environment
-   High attention to detail and a genuine commitment to delivering exceptional guest service
-   Customer-focused mindset with a solid understanding of hospitality service standards
-   Experience in hospitality, guest relations, or other customer support roles is preferred
-   Proficient use of Google Workspace (G Suite) tools
-   Fluency in English is required; additional languages are a strong plus

## Benefits

-   Fully remote working arrangement, with the flexibility to work from anywhere.

-   Flexible, on-call working arrangement during the shift 17.30-23.30