# Customer Success Consultant (RAMS)

**Company:** [WeconnectU](null/companies/ioWEUUt2iAv6gbNqikrikc.md)
**Location:** Somerset West, South Africa
**Workplace:** on site
**Employment type:** Full-time
**Department:** RAMS

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## Description

**WeconnectU** is a proudly South African SaaS company building intelligent software for the property management industry. We provide seamless onboarding processes, ongoing training, and expert support services, all anchored in a customer-first mindset. As one of the fastest-growing tech companies in the country, we're positioned at the forefront of digital transformation in the sector. We foster a culture of ownership, innovation, and continuous development — helping every team member grow into the best version of themselves.

We’re looking for a self-motivated, detail-oriented **Customer Success Consultant** with strong **rental experience**. The ideal candidate will be passionate about property management and software solutions, and eager to help our clients succeed by understanding and using our tools effectively.

**Key Responsibilities:**

-   Build deep knowledge of WeconnectU’s product offerings to support and guide clients effectively
-   Deliver product training and support to clients tailored to their unique business needs
-   Promote software adoption by helping clients explore and apply solution capabilities
-   Provide expert advice based on rental industry knowledge and software best practices
-   Handle and interpret large volumes of data accurately and efficiently
-   Maintain high-quality communication with clients via phone, email, and virtual sessions
-   Collaborate with internal teams to identify client needs and product improvement opportunities

## Requirements

-   Strong rental property management experience
-   Sound understanding of rental legislation and basic accounting principles (beneficial)
-   Proven technical aptitude to learn and explain software functionalities
-   Excellent verbal and written communication skills
-   Advanced Microsoft Excel proficiency
-   Ability to train and educate clients effectively
-   Strong attention to detail and organisational skills
-   Self-driven, able to manage time and priorities independently
-   Comfortable working under pressure and adapting to change Passion for staying current with technology trends and industry developments