# Customer Service Representative

**Company:** [TechOp Solutions International](http://jobs.workable.com/companies/hsDE75y4gWfGQPN7MoxFMn.md)
**Location:** Orlando, United States
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Contact & Ops Centers

[Apply for this job](http://jobs.workable.com/view/14190b9b-398a-4916-82a6-022e19f12bea)

## Description

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:  

-   Answer and track incoming calls 

-   Prepare and submit accurate, detailed reports in government systems 

-   Accurately record all details in accordance with procedures   

-   Conduct database and open-source research 

-   Route and escalate calls appropriately 

-   Other duties, as assigned

## Requirements

-   3 +experience in a call center 

-   High school diploma or equivalent is required

-   Proven ability to multitask simultaneously communicating and inputting data 

-   Strong written and verbal communication skills 

-   Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 

-   Experience in handling sensitive information 
-   Ability to pass a government security background check.