# Client Services Technician

**Company:** [Sound Specialists](http://jobs.workable.com/companies/kwfXXnsnfbKsydHn4yJXfA.md)
**Location:** Chicago, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Sound Specialists

[Apply for this job](http://jobs.workable.com/view/146b1eda-f255-40e5-be2a-44552a8aca62)

## Description

About the Role:

As a Client Services Technician, you will be responsible for maintaining and service existing client systems and providing clients with unparalleled technical support in their homes . As a member of our Client Services Team, you will coordinate with our Field Service Manager, Operations, and Warehouse teams to effectively coordinate and implement service visits.

**Who will love this job:**

-   **A problem solver** - you enjoy tackling difficult problems and finding solutions to achieve the best possible results.
-   **A punctual person** - You are on time, and hate being late - you enjoy always being ahead of the game.
-   **A quick learner** \- You are adaptable and able to make decisions quickly. You enjoy learning new things and about the different types of equipment we use each day.
-   **A strong communicator** - You can communicate with stakeholders at all levels of an organization with ease; you understand how to handle highly confidential information too

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### Responsibilities

-   Work with Field Service Manager to schedule and complete onsite service visits
-   Perform preventative maintenance procedures and service electronic equipment including but not limited to: lighting controls, motorized shading controls, security and surveillance systems, audiovisual systems, networking systems, and more.
-   Fill out service appointment notes as needed
-   Update drawings, remote monitoring services, and other documentation per company standards.
-   Participate in service meetings and company planning as needed.

## Requirements

-   2-5 years of experience working with low voltage electronics, security systems, control systems, networking equipment, motorized shading, or lighting control systems.
-   Experience working with luxury clientele
-   Experience with Salesforce is a plus

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Training & Development
-   Cell phone reimbursement
-   mileage reimbursement