# German Speaking Customer Service for E-Learning industry -Remote in Greece

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/150355a8-a213-41ea-a052-ced1cfcedb55)

## Description

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Education and E-Learning industry. This role offers the chance to engage with clients seeking educational resources and support, while making a significant impact in their learning journeys.

  

### Responsibilities

-   Provide exceptional customer service to German-speaking clients through phone, email, and chat regarding educational products and e-learning solutions.
-   Assist customers with inquiries about courses, enrollment processes, and online learning platforms.
-   Guide clients through troubleshooting issues and provide effective solutions to enhance their learning experience.
-   Handle customer feedback and complaints with professionalism, striving for resolution and satisfaction.
-   Maintain in-depth knowledge of the company's educational offerings and promote suitable solutions to clients.
-   Document all customer interactions accurately to inform ongoing improvements in service quality.
-   Collaborate with internal teams to address complex issues and ensure client success.

## Requirements

-   Fluency in German and English, both written and spoken.
-   Experience in customer service, particularly in the education or e-learning sector, is preferred.
-   Strong communication and interpersonal skills, with a customer-centric approach.
-   Ability to troubleshoot technical issues and provide assistance effectively.
-   Proficiency in customer service software and Microsoft Office applications.
-   Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
-   A passion for education and a commitment to helping others succeed in their learning endeavors.

## Benefits

-     Private Health Insurance 
-   Training & Development 
-    Performance Bonus  
-   2 Extra Salaries Per Year Fully Paid Training  
-   Fully Paid Relocation Package ( flight, transfer and hotel )   
-   Free Greek Lessons, discounts and other perks