# On-Site Engineer

**Company:** [SWK Technologies](https://jobs.workable.com/companies/whyxsGxJW6K3ciJ2yHCh8w.md)
**Location:** New Orleans, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** MCS

[Apply for this job](https://jobs.workable.com/view/1506b558-145b-4df8-8122-2022b884cf32)

## Description

SWK Technologies is committed to providing superior technical support to clients both remotely and on-site. The On-Site Engineer serves as the primary point of contact for end-user IT support, maintaining workplace technology, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring reliable network and infrastructure operations. This role combines hands-on technical support, systems administration, and customer service in a fast-paced environment.

### Key Responsibilities

-   Provide walk-up, phone, and ticket-based technical support to end users.
-   Deploy, configure, maintain, and troubleshoot workstations, peripherals, printers, and other IT equipment.
-   Manage hardware lifecycle activities, including new hire setup, repairs, upgrades, and equipment returns.
-   Administer Microsoft 365 and Entra ID, including user accounts, licensing, access management, and security-related requests.
-   Troubleshoot application, device, and connectivity issues, escalating complex problems when needed.
-   Support and maintain network infrastructure, including switches, wireless access points, and basic firewall configurations.
-   Maintain accurate IT documentation, asset records, and system configurations.

## Requirements

### Required Qualifications

-   Experience troubleshooting Windows hardware, software, and Microsoft 365 environments.

-   Knowledge of networking fundamentals, including IP addressing, connectivity troubleshooting, and basic firewall management.
-   Hands-on experience installing, repairing, and upgrading computer hardware.
-   Familiarity with Microsoft 365 and Entra ID user, license, and access administration.
-   Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
-   Excellent communication skills and the ability to explain technical concepts to non-technical users.
-   Ability to manage confidential information with professionalism and discretion.

### **Preferred Qualifications**

-   Industry certifications such as CompTIA Network+, CCNA, Microsoft AZ-900, or equivalent.
-   Experience deploying and supporting Azure resources.
-   Familiarity with Parallels RAS, Citrix, or other virtual desktop infrastructure (VDI) solutions.
-   Experience working within a team-based IT support environment using a ticketing system i.e. Halo PSA

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Work From Home