# Junior Technical Support Specialist

**Company:** [Emerging Travel Group](null/companies/kCW7hfT9dNmTkZ3YosYjRw.md)
**Location:** Remote
**Workplace:** remote
**Department:** Engineering

[Apply for this job](null/view/155067bc-e51b-4372-8cbb-248515c99c48)

## Description

We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn't work as expected, and you find out why and fix it. It's a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You'll work in a small team of two, closely with the team lead.

## Requirements

-   1+ year of experience in technical or customer support
-   Strong logical and analytical thinking
-   Readiness to work with large volumes of technical data
-   Excellent written communication skills
-   Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
-   Genuine interest in the technical side of the product and in finding the root causes of errors
-   Open, friendly, and easy-going communication style
-   English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues

**Nice to have:**

-   Basic SQL knowledge
-   Experience with Jira and CRM systems
-   Familiarity with tools like Postman, Grafana, or Kibana
-   Experience in travel tech or B2B products

## Benefits

-   Flexible schedules and opportunity to work remotely.

-   Ambitious and supportive team who love what they do, appreciate each other, and grow together.
-   Internal programs for adaptation and training, development of soft skills, and leadership abilities.
-   Partial compensation for participating in external training and conferences.
-   Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
-   Corporate prices on hotels and travel services.
-   MyTime Day Off - an extra non-working day without loss of compensation.