# Automation Engineer

**Company:** [Rentokil Initial](http://jobs.workable.com/companies/fPa2RXiP9GqzdAcEKZVYa9.md)
**Location:** Mumbai, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Information Technology (IT)

[Apply for this job](http://jobs.workable.com/view/16798476-16e8-43ec-85ef-c38a21e6d201)

## Description

[](https://www.rentokil-pestcontrolindia.com)**About Rentokil PCI**

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: [https://www.rentokil-pestcontrolindia.com](https://www.rentokil-pestcontrolindia.com/)

**About the Role:**

-   The Automation Engineer will be responsible for designing and implementing low-code/no-code automation solutions to enhance customer experience, streamline communication workflows, and improve operational efficiency.
-   The incumbent will report to the Development Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

**Job Responsibilities:**

-   Collaborate with cross-functional teams to analyse customer journeys and workflows, identifying inefficiencies and automation opportunities.
-   Design and develop automation solutions using LCNC tools (e.g., Yellow.ai, Zoho Creator, Zapier, Make).
-   Build workflows, configure interfaces, integrate data, and define business logic for scalable solutions.
-   Automate customer support, onboarding, feedback, and personalisation to enhance customer experience.
-   Implement communication automation across email, chatbots, social media, and internal channels.
-   Integrate LCNC solutions with CRMs, helpdesk software, marketing platforms, and databases using APIs and connectors.
-   Conduct testing and troubleshooting to ensure reliability and adherence to business requirements.
-   Document automated processes and deliver training to users and citizen developers.
-   Monitor performance of automations and drive continuous optimisation and expansion.
-   Establish and promote best practices in LCNC development, ensuring scalability, security, and compliance.
-   Stay updated on LCNC tools, trends, and AI/ML innovations for enhanced automation strategies.

**Key Result Areas:**

-   Process Optimization
-   Automation Development
-   Customer Experience Enhancement
-   System Integration
-   Performance Monitoring

**Competencies (Skills essential to the role):**

-   Analytical Thinking
-   Effective Communication
-   Stakeholder Collaboration
-   Continuous Improvement
-   Multitasking Ability
-   Customer Centricity

## Requirements

**Educational Qualification / Other Requirement:**

-   Bachelor’s degree (Stream will be preferred - Computer Science, Information Technology, or related field)
-   Minimum 3+ years of experience in automation roles with a focus on LCNC platforms
-   Proven track record in designing and implementing customer experience/communication automations
-   Strong process analysis and workflow design skills
-   Proficiency in LCNC tools (e.g., Yellow.ai, Zoho Creator, Zapier)
-   Good understanding of RESTful APIs, webhooks, and database management
-   Basic JavaScript knowledge for custom LCNC logic (preferred)
-   Experience with CRM (Salesforce, HubSpot) and Marketing Automation (e.g., Pardot, Marketo) platforms is desirable

## Benefits

Role Type / Key working relationships:

-   Individual Contributor
-   Internal team
-   External stakeholders

What can you expect from RPCI?

-   Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

-   Service
-   Relationships
-   Teamwork
-   Responsibility

  
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.