# Customer Service Officer

**Company:** [Valsoft Corporation](http://jobs.workable.com/companies/i7bvgtD9zMBw8pksaJ6inV.md)
**Location:** Pakenham, Australia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Customer Support

[Apply for this job](http://jobs.workable.com/view/16cedb66-1333-451c-b7b5-41a0c20f6d7a)

## Description

**About Eziway**

Australian-founded in 2007, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees — they're the reason we succeed.

**The Role**

Eziway Salary Packaging provides outsourced salary packaging services to FBT-exempt organisations including charities, public health, community and disability service providers. You'll manage a designated portfolio of clients — from doctors to aged care workers — as their primary point of contact for all things salary packaging, using our own in-house software. It's a fast-paced, rewarding environment working alongside the frontline of Australia's health sector, on a rotating roster (8am, 9am and 10am starts).

**How You'll Work**  
Reporting into the team, you'll:

-   Act as the primary point of contact for Eziway salary packaging clients
-   Answer incoming calls and assist with enquiries in line with our service offering
-   Process the salary packaging lifecycle — account creation, documentation and terminations
-   Use Eziway's software for data entry, client file updates and record accuracy

## Requirements

**What You'll Own**

-   **Client Portfolio** — Own a designated set of client accounts, delivering a superior salary packaging experience end-to-end
-   **Enquiry Handling** — First point of contact for incoming calls and client queries
-   **Lifecycle Processing** — Account creation, documentation and terminations across the salary packaging cycle
-   **Records & Data** — Accurate data entry and file maintenance using Eziway's in-house software

**What We're Looking For**

-   Salary packaging or novated lease experience **highly regarded, not essential**
-   Customer service experience with a genuine willingness to deliver superior service
-   High attention to detail and strong interpersonal skills
-   Ability to multitask, prioritise and meet KPIs
-   Excellent verbal and written communication skills
-   Proficient in Microsoft suite, comfortable picking up new systems
-   Typing speed of 40wpm with 95% accuracy
-   Availability for a rotating roster with 8am, 9am and 10am starts

## Benefits

**What's in it for You**

-   A 35-hour week, 9–5 — because your time outside work matters too
-   Work close to home, skip the city traffic
-   Free onsite parking, one less thing to think about
-   Genuine career growth in a business that's still scaling
-   Access to an Employee Assistance Program

  
If you have any additional questions, please contact our HR team at [••••@eziway.net.au](mailto:hr@eziway.net.au).

_We strongly encourage applications from individuals of Aboriginal and Torres Strait Islander descent. In accordance with our commitment to fostering a diverse and inclusive workforce, we actively seek to provide equal employment opportunities to all individuals, with particular emphasis on enhancing representation from Aboriginal and Torres Strait Islander communities._

_Please note, applicants must have the right to work in Australia. As part of the recruitment process, you may be required to undergo a police and medical check for security clearance pertaining to specific job requirements._