# French Speaking Customer Support for Online Travel Agency

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Nellie

[Apply for this job](http://jobs.workable.com/view/16d634d4-82cc-4d34-b9b2-b5302e59e783)

## Description

Patrique Mercier Recruitment FR specializes in connecting skilled professionals with exciting career opportunities. We are currently looking for a French Speaking Customer Support Representative for an Online Travel Agency. This position is perfect for individuals who are passionate about travel and committed to delivering exceptional service to French-speaking clients as they plan and manage their travel experiences.

  

### Responsibilities

-   Provide outstanding customer support to French-speaking clients regarding their travel inquiries and bookings via phone, email, and chat.
-   Assist customers with questions related to itineraries, travel changes, and additional services offered by the agency.
-   Resolve customer complaints and issues promptly to ensure a positive travel experience.
-   Document customer interactions and maintain accurate records of inquiries and resolutions.
-   Collaborate with internal teams and travel partners to meet customer needs efficiently.
-   Stay informed about travel trends, regulations, and agency offerings to provide accurate and useful information to clients.
-   Collect and analyze customer feedback to help improve service quality and customer satisfaction.

## Requirements

-   Fluency in French and English, both written and spoken.
-   Previous experience in customer service, preferably in the travel or hospitality industry.
-   Strong interpersonal skills and a friendly, customer-focused demeanor.
-   Detail-oriented with excellent organizational skills.
-   Proficient in utilizing customer service software and standard office applications.
-   Strong problem-solving skills and the ability to handle challenging situations calmly.
-   Flexibility to work varied hours, including weekends and evenings as needed.

## Benefits

-    Private Health Insurance 
-   Training & Development 
-    Performance Bonus  
-   2 Extra Salaries Per Year Fully Paid Training  
-   Fully Paid Relocation Package ( flight, transfer and hotel )   
-   Free Greek Lessons, discounts and other perks