# German Customer Success Specialist - Lisbon

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Lisbon, Portugal
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/1781796b-93b4-4de5-bd4e-87e69ef8e2c4)

## Description

Join an international customer support team where your German language skills and problem-solving abilities will help deliver excellent customer experiences. This role focuses on providing support and advice to clients while contributing to continuous process improvements.

Responsibilities

-   Respond to customer inquiries via phone, email, or chat.
-   Assist customers with order-related questions, refunds, and account issues.
-   Collaborate with internal teams to resolve customer concerns efficiently.

Maintain high-quality service standards while managing multiple tasks.  
Suggest improvements based on recurring customer issues.

## Requirements

-   Native-level German and fluent English.
-   Strong interpersonal and communication skills.
-   Previous customer support experience preferred, online or face-to-face.
-   Detail-oriented and proactive problem-solver.
-   Comfortable working in a team-focused, dynamic environment.

## Benefits

-   Hybrid working model after initial onboarding.
-   Support with relocation and housing options.
-   Private health insurance from day one. 
-   Paid training and career growth opportunities.
-   Social and team-building activities.