# Senior AI and MSP Specialist (Remote) - #35337

**Company:** [Manila Recruitment](https://jobs.workable.com/companies/pJgPWyPPqDoppT3Wp9DRdh.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** MR

[Apply for this job](https://jobs.workable.com/view/1815793b-79c7-4331-b454-8a2203f49724)

## Description

**Duties and Responsibilities:**

-   Build a client Copilot agent from scratch
-   Secure it correctly
-   Connect it to business systems
-   Troubleshoot issues independently
-   Train client staff
-   Deliver AI governance workshops
-   Become Elevate's AI practice lead

## Requirements

**Must-have Skills/Qualifications:**

-   10+ years of experience in IT or technical roles, with broad technical knowledge and strong troubleshooting skills
-   3–5+ years of hands-on experience in AI, automation, or related technologies, with practical experience using AI tools and implementing automation solutions
-   Open-minded and adaptable, with the ability to wear multiple hats, including assisting the helpdesk team and handling support tickets when required
-   Strong experience with Microsoft 365 administration, including the M365 Admin Center.
-   Hands-on experience with Microsoft Copilot and Copilot Studio, including building, deploying, managing, and troubleshooting Copilot agents, as well as resolving issues with other AI tools such as Claude and ChatGPT
-   Strong understanding of AI security and data leakage risks
-   Experience with Microsoft Purview, DLP and sensitivity labels
-   Strong experience with SharePoint, SharePoint security
-   Strong SharePoint, Teams, OneDrive and Entra ID knowledge
-   Able to connect agents to business systems using APIs and Power Automate
-   Run client workshops, training sessions and AI readiness assessments
-   Create professional documentation, governance policies and best practices
-   Excellent English communication skills, with the ability to understand client requirements, explain technical solutions clearly, and work effectively with clients and internal teams.

**Advantageous Skills/Experience:**

-   Bachelor of Computer Science, Information Technology graduates or comparable experience
-   MSP experience
-   PowerShell and Python
-   Microsoft Graph API
-   RAG / knowledge-base solutions
-   MCP (Model Context Protocol)
-   Security certifications