# Back Office CSR (Logistics) | Earn a 21K Signing Bonus

**Company:** [ISTA Personnel Solutions](https://jobs.workable.com/companies/iSt64sfgHWn4ef4KKpqeK9.md)
**Location:** Makati, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippine

[Apply for this job](https://jobs.workable.com/view/182c78eb-7aec-48d5-bf4b-ce5c1108f76f)

## Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced **Customer Service Representative** to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

-   Monitor the progress of orders through various stages of processing, including order confirmation, packaging, shipping, and delivery.
-   Utilize company-specific tracking systems or software to maintain real-time visibility of order statuses.
-   Identify and address any discrepancies, delays, or errors in order processing promptly.
-   Work closely with relevant teams to resolve issues and prevent future occurrences.
-   Maintain accurate and up-to-date records of order information, including tracking numbers, delivery dates, and customer details.
-   Generate reports on order status and performance metrics as needed.
-   Assist customers with inquiries related to order status, tracking information, and delivery schedules.
-   Handle customer concerns or complaints related to order tracking with professionalism and empathy.

## Requirements

-   At least 6 months BPO experience in a **VOICE account**
-   Experience in order tracking, logistics, or a related field is a PLUS
-   Strong attention to detail and organizational skills.
-   Excellent verbal and written English skills
-   Problem-solving and analytical skills.
-   Ability to work independently and collaboratively in a team environment.
-   Willing to work onsite in **Buendia, Makati**
-   Amenable working night shift

## Benefits

What can we offer you?

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

Our commitment to you

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives