# Case Manager - 2004290 **Company:** [Catholic Charities, Archdiocese of New York](https://jobs.workable.com/companies/5m2p1D8XGoaVbXcbPbcYVJ.md) **Location:** New York, United States **Workplace:** hybrid **Employment type:** Full-time **Department:** Neighborhood Centers [Apply for this job](https://jobs.workable.com/view/184247d7-26cf-42b1-a1d1-cfe5e710502c) ## Description Job Description  Job Title: Case Manager/Family Development Coach  Location: Alianza Dominicana Cultural Center – Washington Heights  FLSA Status: Full Time, Non-Exempt  Classification: Please refer to EEO-1 Job Classification Guide (i.e. Executive, Professional, Administrative Support Worker, Service Worker, etc.   Department:: Case Management Program/Contract: N/A  Reports to: CM Site Supervisor   Supervisory Responsibilities:  Yes                    No      X       Summary:   The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families facing financial crisis, and food insecurity. We use a strength’s based and client-centered approach in our work, always striving to help communities resolve crises, adapt and thrive.   Essential Duties and Responsibilities include the following. Other duties may be assigned.  Direct Client Services:   - Provides effective engagement, assessment, service planning and follow-up using a strengths based and trauma-informed approach.  - Provides crisis intervention in emergencies and disasters around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources.   - Responds to disasters within the community or city as assigned and needed to provide case management support.  - Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks.   - Designs and provides peer support groups in collaboration with community members.   Community Engagement:   - Provides services to the whole family including parents, children and grandparents and identifies and builds upon support systems and community networks.   - Conducts community outreach to build program capacity.  - Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.   Administrative:   - Enters information into Data Management System(s).  - Meets program deliverables in a timely and efficient manner and works collaboratively with the funding partner (Department of Youth and Community Development—DYCD).   - Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.   - Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities.  - Assists at other sites as needed.   Position Type and Expected Hours of Work:   - This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday.  Additional hours may be required to meet program deadlines, or client needs.  Working conditions and physical demands required:   The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   - Travel for field visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.   - Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.  - Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.  - Remain in a stationary position at a workstation and use a computer approximately 70% of the time. ## Requirements Qualifications  Education and/or experience required:   - Bachelor’s degree preferred or Associate’s degree required in human services with at least two years’ experience in the social services field.   - Bilingual Spanish/English required.   Skills, Licenses, and/or competencies required:  - Excellent interpersonal skills: the ability to work well independently and as part of a team.  - Knowledge of social service delivery systems and local resources.  - Excellent organizational, time-management and communication skills.    - WIFI access and an ability to successfully navigate remote technology, if needed.   - Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.