# Customer Experience Manager

**Company:** [JUST ONE | Recruitment & Executive Search agency](https://jobs.workable.com/companies/ib797vH3Q2pSZH4AY2muow.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/185d6011-de42-4061-a346-80a07bfc7b75)

## Description

For a leading Greek pharmaceutical company.

**Responsibilities**

-   Manage the end-to-end customer order process, from receipt of the order through internal submission and planning.
-   Act as the primary customer-facing coordinator throughout the launch process, tracking launch timelines, forecasts and purchase orders.
-   Provide structured and proactive customer service throughout the order and supply cycle.
-   Prepare and distribute monthly open-order reports to customers.
-   Communicate production, packaging, release and delivery timelines, including any delays, changes or potential risks proactively.
-   Prepare customer-specific reports and organize regular monthly calls and / or meetings with customers to review deliveries and potential challenges.
-   Develop service procedures and standards.
-   Establish a service mind within the organization by implementation necessary processes.
-   Keep accurate records and document customer service actions and discussions.
-   Keep ahead of industry’s developments and apply best practices to areas of improvement.
-   Analyzing price and MOQ change requests from customers by evaluating margin impact and potential incremental volume, and competitor price levels.
-   Identify opportunities to grow the revenue and business portfolio based on deep market understanding and customer insights.
-   Analyze statistics and prepare monthly and ad hoc reports and presentations for communicating sales progress, results and business activity.  
-   Participation in the Budget creation process.

## Requirements

-   Bachelor's in Commercial, Pharmaceutical or any Science related field. A Master’s degree is an advantage.
-   Minimum 2 years of relevant experience in BD, Supply Chain or Customer Service positions.
-   Demonstrated ability to build and maintain long-term, trust-based relationships with clients.
-   Excellent verbal and written communication skills.
-   Ability to collaborate with internal teams and external stakeholders effectively.
-   Advanced MS Office skills.
-   Ability to work independently and manage multiple priorities in a fast-paced environment.
-   Strong negotiation and conflict-resolution skills.

## Benefits

-   Annual Gross Compensation: Base Salary €35.000 - €45.000
-   Career development opportunities within a growing pharmaceutical company with an international presence.