# 2027 Fresh Grad Hire - Retail Customer Operations Team(HK Market)

**Company:** [moomoo](https://jobs.workable.com/companies/rYBPx6Li26wNSnbH8JV4qn.md)
**Location:** Hong Kong, Hong Kong
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/18916607-ab77-477f-b473-da3fcab1cb60)

## Description

**About the Role**

The Retail Customer Operations Team is dedicated to addressing trading friction points across different user lifecycles, centered on user needs, to drive user value growth.

We are looking for a highly motivated graduate to join the team and support user strategy, growth initiatives, data analysis, and cross-market collaboration.

This role provides an opportunity to gain exposure to investment markets and acquire valuable hands-on user growth experience within an international fintech environment.

**Key Responsibilities**

1.  Growth Project Support & Performance Analysis

-   Support the execution of key growth initiatives including user strategy and growth campaigns;
-   Track project performance, user feedback, and market responses;
-   Assist in analyzing campaign results and preparing post-project reviews;
-   Help identify optimization opportunities and improve operational effectiveness.

1.  Data Insights & Scaled Operations

-   Leverage data analysis to identify funnel issues and optimize growth strategies;
-   Utilize AI automation and other capabilities to enhance operational efficiency and business growth.

1.  Cross-market Collaboration & Insights Sharing

-   Monitor market trends and collect growth insights from different markets;
-   Support cross-market knowledge sharing and collaboration initiatives;
-   Assist with English materials preparation, translation, and communication across global teams.

## Requirements

1.  Basic Qualifications

-   Bachelor's degree or above, with strong interest in fintech, investment markets, digital platforms, or user growth;
-   Strong analytical thinking and problem-solving skills;
-   Excellent communication and project coordination skills;
-   Ability to learn quickly and work in a fast-paced environment

1.  Language Requirements

-   Fluent English communication skills, with English as a working language;
-   Ability to read, analyze, and summarize English materials;
-   Additional language skills (e.g., Cantonese or other Asian languages) are a plus.

1.  Preferred Qualifications

-   Internship or project experience in:
-   User growth / digital marketing;
-   Content operations;
-   Product marketing;
-   Market research or data analysis;
-   Personal investment experience; knowledge of options trading is a plus;
-   Familiarity with data analysis tools (Excel, SQL, Python, etc.) is a plus;
-   Experience using AI tools to improve work efficiency is a plus.

**What You Will Gain**

-   Hands-on experience in growth operations within a leading fintech platform;
-   Exposure to investment markets, product strategy, and user growth;
-   Opportunity to work with cross-functional teams across different markets;
-   Career development path toward growth operations, content strategy, or product marketing roles.

\*Open to candidates graduating between January 2026 and August 2027.