# Senior Application Support Analyst AVP / VP

**Company:** [Fuku](http://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/18af733f-bae8-4fab-a047-48f369aef175)

## Description

Senior Application Support Analyst (AVP / VP)  
  
Responsibilities:  
\- Lead the provision of application support for several mission-critical banking applications.  
\- Monitor applications and provide both Level 2 and Level 3 support.  
\- Perform troubleshooting and root cause analysis (RCA) to ensure applications remain operational and issues are resolved promptly.  
\- Manage incidents and issues related to assigned applications.  
\- Lead the team in conducting root cause analysis for recurring or high-impact problems.  
\- Automate processes to improve efficiency and reduce manual intervention.  
\- Ensure timely resolution of high-severity incidents, minimizing business impact.  
\- Prepare and deliver management reports on application performance, incidents, and resolutions.  
  
Requirements:  
\- Minimum 10 years of experience, with at least 6 years in managing application support.  
\- Experience in the banking industry is essential.  
\- Proven track record in supporting complex applications.  
\- Strong technical background with the ability to perform hands-on troubleshooting.  
\- Proficient in Windows operating systems and database management.  
\- Experience with scripting, including VBScript.  
\- Skilled in troubleshooting Windows system issues.  
\- Solid experience in incident and problem management.  
\- Strong analytical and problem-solving skills.  
\- Excellent communication skills.  
  
Interested candidates, please email your latest resume to subagio@tangspac.com  
  
EA License: R1108479 | EA Registration: 25C2690